1 00:00:02,360 --> 00:00:04,600 I'm not here to make any friends. 2 00:00:04,600 --> 00:00:07,560 The process is not personal. It's business. 3 00:00:09,280 --> 00:00:14,040 Lord Sugar is on the lookout for a brand-new business partner. 4 00:00:14,040 --> 00:00:16,640 It is a very competitive situation. 5 00:00:16,640 --> 00:00:19,440 I need to see who's got a good business brain. 6 00:00:20,800 --> 00:00:22,800 Fighting it out for his funding... 7 00:00:25,000 --> 00:00:28,360 ..18 aspiring tycoons. 8 00:00:28,360 --> 00:00:33,200 Not one of you geniuses ran this thing properly. I feel so angry. 9 00:00:33,200 --> 00:00:35,280 You're coming across a bit thick. 10 00:00:35,280 --> 00:00:38,600 At stake, £250,000... 11 00:00:40,520 --> 00:00:45,440 ..and a 50-50 deal with a business heavyweight. 12 00:00:45,440 --> 00:00:50,080 Your best hope for 250 grand is to buy yourself a scratchcard. 13 00:00:50,080 --> 00:00:52,600 Yeah, yeah, yeah. Go, go, go. Right, run, come on! 14 00:00:52,600 --> 00:00:54,920 It's an investment worth fighting for. 15 00:00:54,920 --> 00:00:58,560 Please stop talking. Please. For the love of God, stop talking. 16 00:00:58,560 --> 00:00:59,920 We're meant to be grown-up women, 17 00:00:59,920 --> 00:01:01,920 we're acting like little schoolgirls. 18 00:01:01,920 --> 00:01:03,440 18 candidates... 19 00:01:03,440 --> 00:01:05,520 I'm not getting angry. I'm just telling you my point, 20 00:01:05,520 --> 00:01:07,040 cos you're not listening to my point. 21 00:01:07,040 --> 00:01:08,880 - Boom. - Smashed it. 22 00:01:08,880 --> 00:01:10,800 ..12 testing weeks... 23 00:01:10,800 --> 00:01:13,160 This is getting really, really childish now. 24 00:01:13,160 --> 00:01:15,600 If I was the project manager, I'd be trying to motivate my team. 25 00:01:15,600 --> 00:01:17,080 So, that's not cool. That's not cool. 26 00:01:17,080 --> 00:01:19,560 ..one life-changing opportunity. 27 00:01:19,560 --> 00:01:20,600 You're fired. 28 00:01:20,600 --> 00:01:21,640 You're fired. 29 00:01:21,640 --> 00:01:24,400 You are a loose cannon. You're fired. 30 00:01:31,680 --> 00:01:35,160 Previously on The Apprentice... 31 00:01:35,160 --> 00:01:39,520 I want you to manufacture and sell your own range of sweets. 32 00:01:39,520 --> 00:01:41,080 ..cake baker Alana... 33 00:01:41,080 --> 00:01:44,320 You need to be the project manager on this task. 34 00:01:44,320 --> 00:01:46,600 ..rose to the occasion... 35 00:01:46,600 --> 00:01:48,800 - Do a bag, mix it. Do a bag, mix it. - No worries. 36 00:01:48,800 --> 00:01:50,440 ..making sweet stock... 37 00:01:50,440 --> 00:01:53,240 - You want the pillows? Great. - How about two for six? 38 00:01:53,240 --> 00:01:55,560 ..despite some sour relations. 39 00:01:55,560 --> 00:01:57,400 We can't all be selling at different prices. 40 00:01:57,400 --> 00:01:58,640 I'm getting more, if anything. 41 00:01:58,640 --> 00:01:59,800 Led by Oliver... 42 00:01:59,800 --> 00:02:01,200 It's all a bit of a learning curve. 43 00:02:01,200 --> 00:02:03,280 I know, but we don't have time for a learning curve. 44 00:02:03,280 --> 00:02:06,960 ..the other team faced a sticky situation... 45 00:02:06,960 --> 00:02:10,160 If this goes badly wrong, I'm holding you personally responsible. 46 00:02:10,160 --> 00:02:12,520 ..when their salt and vinegar candy... 47 00:02:12,520 --> 00:02:14,480 The aftertaste is a little bit off. 48 00:02:14,480 --> 00:02:15,800 ..sucked. 49 00:02:15,800 --> 00:02:17,640 It's like dealing with children at some point. 50 00:02:17,640 --> 00:02:19,800 With Oliver's team in meltdown... 51 00:02:19,800 --> 00:02:22,440 - What is your point? - You was crap. - Oh, really? 52 00:02:22,440 --> 00:02:24,840 ..Alana tasted victory in the boardroom. 53 00:02:28,040 --> 00:02:30,760 Mukai was accused of fudging the figures... 54 00:02:30,760 --> 00:02:34,800 And I told you on several occasions not to give away money for no reason. 55 00:02:34,800 --> 00:02:37,400 ..Paul was pulled up on his sales... 56 00:02:37,400 --> 00:02:41,000 Out of the £700-odd - Paul, zero. 57 00:02:41,000 --> 00:02:43,080 ..and both turned on Aleksandra. 58 00:02:43,080 --> 00:02:44,640 You wanted your opportunity to sell. 59 00:02:44,640 --> 00:02:47,760 "Even though I didn't make a sale, I'll blame it on it on Aleksandra." 60 00:02:47,760 --> 00:02:49,760 But it was sausage-maker Oliver... 61 00:02:49,760 --> 00:02:52,160 Lord Sugar, I have a business... 62 00:02:52,160 --> 00:02:53,480 ..who didn't cut the mustard. 63 00:02:53,480 --> 00:02:56,440 Your future is looking about as bright as one of your pigs. 64 00:02:56,440 --> 00:02:58,080 You're fired. 65 00:02:58,080 --> 00:03:01,600 Now 15 remain to fight for the chance to become 66 00:03:01,600 --> 00:03:03,760 Lord Sugar's business partner. 67 00:03:11,720 --> 00:03:13,920 5:45am. 68 00:03:18,560 --> 00:03:20,160 Hello? 69 00:03:20,160 --> 00:03:22,640 'Good morning. Lord Sugar would like you to meet him 70 00:03:22,640 --> 00:03:24,280 'at the Drapers' Guild.' 71 00:03:24,280 --> 00:03:26,400 Drapers' Guild. 20 minutes. 72 00:03:27,880 --> 00:03:29,360 What's a guild? 73 00:03:29,360 --> 00:03:31,520 It couldn't be anything to do with drapes, could it? 74 00:03:31,520 --> 00:03:32,640 No idea where it is. 75 00:03:34,720 --> 00:03:37,440 Paul does my tie, you do my hair, what'll I do without you guys? 76 00:03:37,440 --> 00:03:39,400 I'll miss it when you're gone. 77 00:03:49,840 --> 00:03:52,480 - We really need to win this one. - Yeah, we absolutely do. 78 00:03:52,480 --> 00:03:54,760 Now we really need to win. I'm not going to that cafe again. 79 00:03:54,760 --> 00:03:56,720 I've been there three times. 80 00:03:56,720 --> 00:03:59,480 I'm done with PM, I think, for a while. Does anyone else want a go? 81 00:03:59,480 --> 00:04:01,760 If the brief fits my skill set, 82 00:04:01,760 --> 00:04:03,680 I'm definitely going to put myself forward. 83 00:04:03,680 --> 00:04:05,760 I'll PM all-day long. 84 00:04:05,760 --> 00:04:07,600 I'm a natural born leader, so... 85 00:04:07,600 --> 00:04:09,840 Have you put yourself forward as PM before? 86 00:04:09,840 --> 00:04:13,800 - Yeah, of course I did. - Did you? - Did I? 87 00:04:13,800 --> 00:04:17,440 In the heart of the Square Mile... 88 00:04:17,440 --> 00:04:18,760 Drapers' Hall... 89 00:04:20,520 --> 00:04:27,720 ..home for almost 500 years to one of the City's oldest guilds. 90 00:04:32,800 --> 00:04:34,880 - Good morning. - ALL: Good morning, Lord Sugar. 91 00:04:34,880 --> 00:04:37,760 Well, welcome to this wonderful place. 92 00:04:37,760 --> 00:04:41,040 This impressive building is home to the guild 93 00:04:41,040 --> 00:04:43,560 of wool and cloth merchants. 94 00:04:43,560 --> 00:04:48,280 In the 18th century, drapers changed the face of retail 95 00:04:48,280 --> 00:04:52,720 by selling different types of products under the same roof, 96 00:04:52,720 --> 00:04:56,480 helping to create the very first department stores. 97 00:04:56,480 --> 00:05:00,280 Today, this sector is worth billions of pounds, 98 00:05:00,280 --> 00:05:06,240 so for your next task, I'm sending you to one of the UK's most famous 99 00:05:06,240 --> 00:05:10,200 department stores - Liberty of London. 100 00:05:10,200 --> 00:05:13,640 Each team will choose the department to run 101 00:05:13,640 --> 00:05:18,040 and introduce a new product line to promote and sell. 102 00:05:18,040 --> 00:05:21,200 You'll also run a personal shopping service. 103 00:05:21,200 --> 00:05:25,040 These clients each have a generous budget to spend. 104 00:05:25,040 --> 00:05:29,720 But a word of warning - they expect excellent customer service. 105 00:05:29,720 --> 00:05:33,080 The team that makes the most sales will win, 106 00:05:33,080 --> 00:05:38,280 and in the losing team, as usual, at least one of you will be fired. 107 00:05:38,280 --> 00:05:42,360 Claude will follow Nebula, and Karren will follow Titans. 108 00:05:42,360 --> 00:05:43,680 Good luck. Off you go. 109 00:05:43,680 --> 00:05:46,720 And I'll see you back in the boardroom in a few days' time. 110 00:05:48,120 --> 00:05:52,760 Two days to turn premium stock into a pretty penny. 111 00:05:52,760 --> 00:05:54,680 I would love to be project manager for this. 112 00:05:54,680 --> 00:05:57,400 I have worked in department stores, including this one. 113 00:05:57,400 --> 00:06:01,800 Nailing her colours to the mast, make-up artist Grainne. 114 00:06:01,800 --> 00:06:05,840 I honestly believe Fran as sub-team leader, 115 00:06:05,840 --> 00:06:08,720 because she has her own stores as well. 116 00:06:08,720 --> 00:06:10,600 I think you guys really need to use me here 117 00:06:10,600 --> 00:06:11,880 and put me in the right place 118 00:06:11,880 --> 00:06:14,360 and make sure I can bring out the best in all of you guys. 119 00:06:14,360 --> 00:06:16,280 So you want to lead, and then you sub-lead? 120 00:06:16,280 --> 00:06:19,120 I will be happy to lead, yeah. Are we all in agreement, then? 121 00:06:19,120 --> 00:06:23,160 You guys, I just have to say something. I... 122 00:06:23,160 --> 00:06:26,160 I'm going to leave the process. 123 00:06:26,160 --> 00:06:27,280 Sorry? 124 00:06:27,280 --> 00:06:29,560 - So, I'm really sorry... - What? 125 00:06:29,560 --> 00:06:30,840 - I just... - Why, what happened? 126 00:06:30,840 --> 00:06:36,120 I'm just not... It's... I'm just not enjoying it. I'm not... 127 00:06:36,120 --> 00:06:38,400 - Is this a joke? - No, it's not a joke. 128 00:06:38,400 --> 00:06:40,800 Aleks, we're just starting a task, 129 00:06:40,800 --> 00:06:43,120 - it's not exactly the ideal moment. - KARTHIK: - Stick with it. 130 00:06:43,120 --> 00:06:44,600 I'm really sorry, but I'm not... 131 00:06:44,600 --> 00:06:46,480 OK, well, I don't have time to... 132 00:06:46,480 --> 00:06:49,680 - I'm going to go. - If you want to go, I'll leave you to get on with it. 133 00:06:49,680 --> 00:06:52,920 - Good luck. - Sorry. 134 00:06:52,920 --> 00:06:54,600 I'm so sorry. 135 00:07:02,080 --> 00:07:05,920 OK, that's, em, a bit of a shock...to the system. 136 00:07:05,920 --> 00:07:09,200 I actually thought it was a joke. It's obviously not. She's gone. 137 00:07:09,200 --> 00:07:12,720 I don't want this to stop or bring us down, you know, 138 00:07:12,720 --> 00:07:14,320 or dishearten us in any way. 139 00:07:17,320 --> 00:07:20,880 I have found the process overwhelming and stressful 140 00:07:20,880 --> 00:07:23,480 and really intense. 141 00:07:23,480 --> 00:07:27,840 I just want to go home to my kids and my husband now. 142 00:07:27,840 --> 00:07:29,080 Right now. 143 00:07:29,080 --> 00:07:31,480 She obviously didn't feel she was strong enough to be in this, 144 00:07:31,480 --> 00:07:36,120 but we need to keep our heads together now and get down to work. 145 00:07:36,120 --> 00:07:38,640 - Frances, are you happy and content? - Absolutely content. 146 00:07:38,640 --> 00:07:42,280 - Is there anything you want to ask me? - No, nothing. 147 00:07:42,280 --> 00:07:43,960 Across the hall... 148 00:07:43,960 --> 00:07:47,200 I would like to put myself, 100%, project manager. 149 00:07:47,200 --> 00:07:49,280 ..Sofiane sells himself. 150 00:07:49,280 --> 00:07:52,240 So this is pretty much what I've been doing the last five years. 151 00:07:52,240 --> 00:07:55,240 - So you've worked in a high-end department store? - Absolutely. 152 00:07:55,240 --> 00:07:57,480 Are you happy with me to project-manage this task, yeah? 153 00:07:57,480 --> 00:07:58,800 Yeah, definitely. 154 00:07:58,800 --> 00:08:01,680 So who's strong here to, kind of, be my sub-team leader? 155 00:08:01,680 --> 00:08:02,960 Who's got the most...? 156 00:08:02,960 --> 00:08:05,240 I've worked in and helped manage a lot of high-end stores, 157 00:08:05,240 --> 00:08:07,880 - so I believe it would be a good fit and I can help. - Brilliant. 158 00:08:07,880 --> 00:08:11,720 I would like to maximise my creative input and also my knowledge 159 00:08:11,720 --> 00:08:14,240 of the brands that this store sells. I think... 160 00:08:14,240 --> 00:08:16,600 I don't think you're a very strong leader. 161 00:08:18,120 --> 00:08:21,560 So, let's decide quickly. I've got Sammy as sub-team leader. 162 00:08:25,560 --> 00:08:27,320 Project managers in place... 163 00:08:29,840 --> 00:08:32,400 ..next stop, the shop floor. 164 00:08:32,400 --> 00:08:34,760 Sofiane finds it very hard to listen, 165 00:08:34,760 --> 00:08:37,640 - even in everyday conversation. - And delegate. 166 00:08:37,640 --> 00:08:41,080 My worry is that he's just going to try and make it a one-man band. 167 00:08:41,080 --> 00:08:42,280 Yes, I thought that. 168 00:08:42,280 --> 00:08:44,400 That could end up being an absolute car crash. 169 00:08:44,400 --> 00:08:45,880 He always says to me, "Trust me." 170 00:08:45,880 --> 00:08:49,040 Anyone that tells me to trust them, I don't trust them. 171 00:08:49,040 --> 00:08:51,800 Simple as that, really. There's a reason for it. 172 00:08:53,800 --> 00:08:56,800 9am. 173 00:08:56,800 --> 00:09:01,360 A world-famous department store in the heart of London. 174 00:09:01,360 --> 00:09:03,840 - My name is Samuel. Nice to meet you. - Sofiane, nice to meet you. 175 00:09:03,840 --> 00:09:09,120 A treasure trove, selling everything from stationery and chocolate... 176 00:09:09,120 --> 00:09:11,280 How do you not just eat all the chocolate all the time. 177 00:09:11,280 --> 00:09:13,520 ..to sought-after scarves... 178 00:09:13,520 --> 00:09:15,080 This is one of our classics. 179 00:09:15,080 --> 00:09:16,600 ..and high-end handbags. 180 00:09:16,600 --> 00:09:18,880 I could talk for hours on the beautiful brands you have. 181 00:09:18,880 --> 00:09:21,640 - I used to work in leather goods and accessories. - Oh, brilliant. 182 00:09:21,640 --> 00:09:25,320 First for both teams, a chance to size up stock. 183 00:09:25,320 --> 00:09:27,320 What is your price range? 184 00:09:27,320 --> 00:09:31,920 It starts from about £100 going up to the most expensive at 2.6K. 185 00:09:31,920 --> 00:09:35,120 Great. Wow, really exciting stuff. 186 00:09:35,120 --> 00:09:38,760 I do really believe that the leather goods and bags department 187 00:09:38,760 --> 00:09:42,400 has the possibility to sell the highest ticket items. 188 00:09:42,400 --> 00:09:43,640 I know the market quite well. 189 00:09:43,640 --> 00:09:46,320 I think that's definitely an advantage for this task. 190 00:09:46,320 --> 00:09:48,440 I kind of hope to share that experience 191 00:09:48,440 --> 00:09:49,880 with the rest of the team. 192 00:09:53,400 --> 00:09:55,080 Our scarves are world-famous. 193 00:09:55,080 --> 00:09:57,720 We have one of the biggest scarf collections in the whole world. 194 00:09:57,720 --> 00:09:59,920 How much do they tend to spend on a scarf? 195 00:09:59,920 --> 00:10:01,800 Do they go more for the taste, or...? 196 00:10:01,800 --> 00:10:04,280 They range from about £75 up to £1,200. 197 00:10:04,280 --> 00:10:07,600 - Thank you. It's been lovely. - Thanks, bye. 198 00:10:09,600 --> 00:10:11,640 Departments dissected... 199 00:10:11,640 --> 00:10:12,920 Chocolate? 200 00:10:12,920 --> 00:10:15,240 They've got an exit on to a very busy street. 201 00:10:15,240 --> 00:10:16,720 Stationery is a very busy area... 202 00:10:16,720 --> 00:10:20,360 But it's going to be £20 per customer. 203 00:10:20,360 --> 00:10:23,920 ..next, decide which one to represent tomorrow. 204 00:10:23,920 --> 00:10:26,840 Liberty scarves are only available in Liberty. 205 00:10:26,840 --> 00:10:29,080 It's, like, typical Liberty, those scarves. 206 00:10:29,080 --> 00:10:32,360 People coming in there are going to see that straightaway. 207 00:10:32,360 --> 00:10:34,720 As a team, altogether, where would you be comfortable? 208 00:10:34,720 --> 00:10:35,800 - Scarves. - Scarves. 209 00:10:35,800 --> 00:10:36,880 Scarves, yeah? 210 00:10:36,880 --> 00:10:39,240 - Scarves, OK? - Good. 211 00:10:39,240 --> 00:10:42,040 People are coming to Liberty mainly for scarves. 212 00:10:42,040 --> 00:10:44,120 We're on a one-day sale. 213 00:10:44,120 --> 00:10:47,320 I think we should go for the main product that is the staple product. 214 00:10:47,320 --> 00:10:49,080 That should be the way that we approach it. 215 00:10:49,080 --> 00:10:51,760 - Hold on, hold on. You're suggesting scarves as... - Number one. 216 00:10:51,760 --> 00:10:54,760 My personal choice would be bags. 217 00:10:54,760 --> 00:10:57,800 The opportunity on leather goods is quite significant. 218 00:10:57,800 --> 00:11:01,280 Right, can I just stop here a wee second? Can you all give me each...? 219 00:11:01,280 --> 00:11:03,200 I think we should go for scarves. 220 00:11:03,200 --> 00:11:06,120 It will sell more than probably handbags. That's my input. 221 00:11:06,120 --> 00:11:07,560 - Quickly. - Scarves. 222 00:11:07,560 --> 00:11:09,480 I'm going to go for scarves. 223 00:11:09,480 --> 00:11:11,000 The scarves is a good proposition. 224 00:11:11,000 --> 00:11:14,560 I believe the bags, just because we'd have to sell 20 scarves 225 00:11:14,560 --> 00:11:18,120 or 15 scarves to make one bag sale. 226 00:11:18,120 --> 00:11:20,360 OK, first handbags, second scarves. 227 00:11:24,840 --> 00:11:27,880 Lunchtime. 228 00:11:27,880 --> 00:11:31,960 Tomorrow, teams must showcase one new product range 229 00:11:31,960 --> 00:11:33,400 to try and drive up sales. 230 00:11:34,720 --> 00:11:36,560 Hello, lovely to meet you. Hi, guys. 231 00:11:36,560 --> 00:11:40,320 While half of Grainne's team look over luxury luggage... 232 00:11:40,320 --> 00:11:42,600 - So they're all 100% leather or canvas, essentially? - Yes. 233 00:11:42,600 --> 00:11:44,160 They're the two materials. 234 00:11:44,160 --> 00:11:45,840 Aren't they beautiful inside as well?! 235 00:11:45,840 --> 00:11:48,080 ..the rest check out high-end handbags. 236 00:11:48,080 --> 00:11:50,120 The brand is called HEIO. 237 00:11:50,120 --> 00:11:53,280 It's actually the initials of the brand values. 238 00:11:53,280 --> 00:11:57,440 H would stand for humble, E for eclectic, 239 00:11:57,440 --> 00:12:01,480 I for identity, and then O for optimism. 240 00:12:01,480 --> 00:12:05,320 I've got now two collections. One of them is called New York. 241 00:12:05,320 --> 00:12:08,520 - New York, yeah. - Then another one is called Minorca. 242 00:12:08,520 --> 00:12:11,720 This is, like, kind of, futuristic meets modern contemporary. 243 00:12:11,720 --> 00:12:13,160 The same way, doesn't it? 244 00:12:16,880 --> 00:12:19,560 For Sofiane's scarves and accessories squad... 245 00:12:19,560 --> 00:12:20,720 These are our umbrellas, 246 00:12:20,720 --> 00:12:22,880 they all change colour in the rain when they get wet. 247 00:12:22,880 --> 00:12:24,560 ..colour-changing brollies... 248 00:12:24,560 --> 00:12:26,680 It's something different, it's quirky and it's fun. 249 00:12:26,680 --> 00:12:28,520 Wow. That is so cool. 250 00:12:28,520 --> 00:12:30,280 ..and feline fabrics. 251 00:12:30,280 --> 00:12:31,960 I notice you like cats. 252 00:12:31,960 --> 00:12:34,840 We do love cats, but we also love jaguars, tigers... 253 00:12:34,840 --> 00:12:37,040 An interesting twist on the pussy bow. 254 00:12:37,040 --> 00:12:39,680 Yeah, exactly. I mean, at the end of the day, they're scarves, 255 00:12:39,680 --> 00:12:41,520 so you can wear them in different ways. 256 00:12:41,520 --> 00:12:45,360 I think it's amazing that you've used the cat in such a clever way. 257 00:12:45,360 --> 00:12:48,760 When I first saw them, I immediately knew they'd be a good seller. 258 00:12:48,760 --> 00:12:49,840 They just look so cool. 259 00:12:49,840 --> 00:12:52,360 They could be worn by either sex, depending on how brave you are. 260 00:12:52,360 --> 00:12:54,360 I think that's really cutting-edge. 261 00:12:55,520 --> 00:12:57,160 5pm. 262 00:12:57,160 --> 00:12:58,960 So they're £25 for the umbrellas. 263 00:12:58,960 --> 00:13:02,040 'I just think they might be a little bit low-end for...' 264 00:13:02,040 --> 00:13:03,240 Yeah, we agree. 265 00:13:03,240 --> 00:13:04,880 Decision time. 266 00:13:04,880 --> 00:13:09,880 'So basically the scarf designer creates these scarves that 267 00:13:09,880 --> 00:13:14,520 'are in the shape of an illustration of a tiger or a jaguar, etc. 268 00:13:14,520 --> 00:13:17,040 'We all loved them. Like, they were awesome.' 269 00:13:17,040 --> 00:13:19,640 Literally, if you saw one of these scarves, you would just love it. 270 00:13:19,640 --> 00:13:23,120 I think with this type of scarf, it would be an impulse buy. 271 00:13:23,120 --> 00:13:26,000 Quickly, what sort of shape is it? Is it just cats? 272 00:13:26,000 --> 00:13:28,360 - Again, yeah... - The paws are at the front. 273 00:13:28,360 --> 00:13:31,760 'The paws are at the front and the head is shaped in the shape of 274 00:13:31,760 --> 00:13:35,040 'a cat, but it's got a long body, like a scarf.' 275 00:13:35,040 --> 00:13:36,880 I think we'll go with the scarves. 276 00:13:36,880 --> 00:13:38,800 'Cool. Good choice, good choice.' 277 00:13:40,280 --> 00:13:42,960 - 'Hi, Grainne.' - Hi, Frances, how did you get on? 278 00:13:42,960 --> 00:13:44,160 On the other team... 279 00:13:44,160 --> 00:13:46,720 It's a unisex brand, utilitarian, 280 00:13:46,720 --> 00:13:49,080 'but I'm going to be honest, I'm not overly fussed. 281 00:13:49,080 --> 00:13:50,480 'It's very, very minimal.' 282 00:13:50,480 --> 00:13:52,040 ..decide on a bag. 283 00:13:52,040 --> 00:13:54,520 'OK, right, well, I'll give you a wee brief on what we've done.' 284 00:13:54,520 --> 00:13:58,240 So her inspiration is through architecture, travel and colour. 285 00:13:58,240 --> 00:14:00,360 - 'Right.' - Produced in the south of Spain. 286 00:14:00,360 --> 00:14:02,840 Spain is so good for manufacturing, in terms of quality. 287 00:14:02,840 --> 00:14:05,240 'Spain is actually exceptional in that. 288 00:14:05,240 --> 00:14:07,080 'Grainne, you've sold it to me.' 289 00:14:07,080 --> 00:14:10,920 - Great. - Frances, thank you. Thank you, thank you very much. 290 00:14:10,920 --> 00:14:13,200 At the department store... 291 00:14:13,200 --> 00:14:14,680 Nice to meet you all. 292 00:14:14,680 --> 00:14:17,280 I look after the windows' team. Just a few top tips. 293 00:14:17,280 --> 00:14:18,920 ..for half of each team... 294 00:14:18,920 --> 00:14:21,200 I think we need to entice people in. 295 00:14:21,200 --> 00:14:23,400 I mean, theatre, everyone just loves a bit of theatre. 296 00:14:23,400 --> 00:14:26,200 ..a crash course in window dressing... 297 00:14:26,200 --> 00:14:29,440 Some of our most successful brands have real people in the window. 298 00:14:29,440 --> 00:14:32,560 ..to showcase the team's chosen products. 299 00:14:32,560 --> 00:14:35,680 You would usually see an uplift between 30 and 50%. 300 00:14:37,920 --> 00:14:39,120 So we have the scarves, 301 00:14:39,120 --> 00:14:44,520 so Jessica comes out and physically hangs cat scarves one by one. 302 00:14:44,520 --> 00:14:46,600 It needs to be a message that creates curiosity. 303 00:14:46,600 --> 00:14:49,240 - When they see it, they'll think... - Curiosity killed the cat. 304 00:14:49,240 --> 00:14:50,920 Oh, my God! Yeah, I quite like that. 305 00:14:50,920 --> 00:14:53,880 Cats are on trend, cats are cool. Cool for cats. 306 00:14:53,880 --> 00:14:56,080 - Cool for cats. - OK, I like that. 307 00:14:56,080 --> 00:14:58,320 No, but "Cool for cats" doesn't make sense. 308 00:14:58,320 --> 00:14:59,960 It doesn't make sense. 309 00:14:59,960 --> 00:15:02,160 It doesn't make any sense. What's cool for cats? 310 00:15:02,160 --> 00:15:03,480 ♪ Cool for cats... ♪ 311 00:15:03,480 --> 00:15:05,960 You're struggling to explain yourselves. 312 00:15:05,960 --> 00:15:07,440 "Cool for cats," doesn't make sense. 313 00:15:07,440 --> 00:15:09,440 It's from a famous song in the '80s. 314 00:15:09,440 --> 00:15:14,280 ♪ Cool...for...cats... ♪ 315 00:15:14,280 --> 00:15:15,680 On the other team... 316 00:15:15,680 --> 00:15:19,960 I mean, I've got designs for, like, a three-tier podium thing. 317 00:15:19,960 --> 00:15:21,640 You put the bags on there. 318 00:15:21,640 --> 00:15:24,120 ..Mukai sets out his vision. 319 00:15:24,120 --> 00:15:28,160 One based on the urban New York environment and one based on 320 00:15:28,160 --> 00:15:31,600 the south of Spain island resort-wear style. 321 00:15:31,600 --> 00:15:35,040 If we wanted Rebecca, she would be the live mannequin, potentially. 322 00:15:35,040 --> 00:15:38,280 You have her beckoning people to come over. 323 00:15:38,280 --> 00:15:41,400 But we don't want to make it look as if we're... 324 00:15:41,400 --> 00:15:43,680 It's tacky and inviting people... 325 00:15:43,680 --> 00:15:46,120 Yeah, but I think there could be some interaction. 326 00:15:46,120 --> 00:15:48,400 The question, Grainne, you have to answer is... 327 00:15:48,400 --> 00:15:50,440 I know, you keep saying I have to answer, 328 00:15:50,440 --> 00:15:53,440 but I'm trying to say to you, we're going to get the products in 329 00:15:53,440 --> 00:15:56,240 and then we can try and incorporate Rebecca, if need be. 330 00:15:56,240 --> 00:15:57,640 I think Mukai, for some reason, 331 00:15:57,640 --> 00:16:00,720 he's trying to step up and push the live window. 332 00:16:00,720 --> 00:16:03,400 As team leader, I'm not going to argue with him. 333 00:16:03,400 --> 00:16:07,000 At the end of the day, we wanted to keep it as simple as possible. 334 00:16:08,080 --> 00:16:10,440 Do you mind me asking your dress size at all? 335 00:16:10,440 --> 00:16:13,680 Tomorrow, the teams must run a personal shopping service. 336 00:16:13,680 --> 00:16:16,240 Have you got any favourite brands or designers? 337 00:16:16,240 --> 00:16:19,600 Tonight, a chance to check in with their clients. 338 00:16:19,600 --> 00:16:23,120 Can I ask you at all what your budget is for tomorrow? 339 00:16:23,120 --> 00:16:26,040 Fishing for information, Frances. 340 00:16:26,040 --> 00:16:29,560 Have you got any special occasions coming up at the moment or not? 341 00:16:29,560 --> 00:16:31,000 'Yes, I've got a wedding.' 342 00:16:31,000 --> 00:16:34,200 Have you got a particular style? Is it quite timeless, 343 00:16:34,200 --> 00:16:35,840 classic, or do you like...? 344 00:16:35,840 --> 00:16:38,520 'No, I quite like to look a bit weird.' 345 00:16:38,520 --> 00:16:41,160 I like that. Do you know what I like about you, though, Dani, 346 00:16:41,160 --> 00:16:42,640 you're just honest from the onset. 347 00:16:42,640 --> 00:16:44,840 It just makes everything so much easier. 348 00:16:44,840 --> 00:16:46,920 I really look forward to meeting you tomorrow, Dani, 349 00:16:46,920 --> 00:16:48,480 have a lovely evening. Bye. 350 00:16:48,480 --> 00:16:50,680 - 'Bye.' - Bye. 351 00:16:50,680 --> 00:16:52,600 - Great. - Smashed it. 352 00:16:52,600 --> 00:16:55,800 - Good information gatherage. - That went very well. That went well. 353 00:16:55,800 --> 00:16:57,720 On the other team... 354 00:16:57,720 --> 00:17:01,600 I just want to get a sort of gauge of what you're looking for, 355 00:17:01,600 --> 00:17:04,960 if there's anything in particular you are looking for. 356 00:17:04,960 --> 00:17:07,040 ..Alana opts for a softer approach. 357 00:17:07,040 --> 00:17:09,160 'I'm off on holiday at the end of the month, Alana. 358 00:17:09,160 --> 00:17:11,520 'I want some trousers and some shirts.' 359 00:17:11,520 --> 00:17:15,880 OK. John, is there anything else you're wanting tomorrow. 360 00:17:15,880 --> 00:17:20,600 Is there any sort of housing stuff we can show you? 361 00:17:20,600 --> 00:17:22,880 'You know, I've got a mission here...' 362 00:17:22,880 --> 00:17:25,560 Yeah, of course. OK. Well, we won't stray from that mission, John. 363 00:17:25,560 --> 00:17:28,440 We'll get you a holiday wardrobe sorted. 364 00:17:28,440 --> 00:17:29,560 'Fabulous.' 365 00:17:29,560 --> 00:17:32,040 Perfect. All right, then. Cheers, bye. 366 00:17:32,040 --> 00:17:34,040 'Bye.' 367 00:17:34,040 --> 00:17:35,840 - Happy? - Yeah, fine. 368 00:17:35,840 --> 00:17:37,360 - Good, yeah. - Brilliant. 369 00:17:37,360 --> 00:17:39,360 The most important thing about personal shopping 370 00:17:39,360 --> 00:17:41,040 is to understand what the client wants, 371 00:17:41,040 --> 00:17:43,080 what brands he likes, what brands he doesn't like, 372 00:17:43,080 --> 00:17:45,640 and, more importantly, to get the budget. 373 00:17:45,640 --> 00:17:49,400 They don't understand his style, they don't know his budget. 374 00:17:49,400 --> 00:17:51,480 It's not a great start. 375 00:17:51,480 --> 00:17:53,760 Do you think we should have asked their clothing size? 376 00:17:53,760 --> 00:17:56,880 No, definitely not. I think it's a little bit intrusive on the phone. 377 00:17:58,960 --> 00:18:00,600 10pm. 378 00:18:00,600 --> 00:18:03,320 Front, front, back, back, back. 379 00:18:03,320 --> 00:18:05,400 Oh, my God, so much work to do on this. 380 00:18:07,800 --> 00:18:09,880 Ultimately, where is Rebecca going to be? 381 00:18:09,880 --> 00:18:12,880 Maybe she's just, kind of, like, standing, I don't know. 382 00:18:12,880 --> 00:18:15,080 I don't think she's going to fit into this theme, then. 383 00:18:15,080 --> 00:18:16,120 The final window, 384 00:18:16,120 --> 00:18:19,560 I'm still trying to get a clear direction from Grainne. 385 00:18:19,560 --> 00:18:22,640 I think having any sort of movement in the window will make 386 00:18:22,640 --> 00:18:26,880 people see that window and attract people towards our product. 387 00:18:26,880 --> 00:18:30,160 No, a little bit back. No, no, no, no, back a little bit. 388 00:18:30,160 --> 00:18:32,760 Yeah, yeah, yeah, yeah, yeah. 389 00:18:37,160 --> 00:18:38,400 7am. 390 00:18:45,680 --> 00:18:47,840 So what are you going to do in the window, Rebecca? 391 00:18:47,840 --> 00:18:50,120 Beautifully display the bag. 392 00:18:50,120 --> 00:18:51,840 I won't, like, make it cheesy. 393 00:18:51,840 --> 00:18:55,320 If I'm in a window, I'll be trying to pull a very straight face. 394 00:18:58,920 --> 00:19:02,120 Let's wait and see what they've got planned. 395 00:19:02,120 --> 00:19:03,920 Before trading begins... 396 00:19:03,920 --> 00:19:05,280 Here we go. 397 00:19:05,280 --> 00:19:08,440 ..the big reveal 398 00:19:08,440 --> 00:19:10,440 of both teams' windows. 399 00:19:10,440 --> 00:19:11,520 The scarves are amazing. 400 00:19:11,520 --> 00:19:13,560 I wasn't actually expecting them to be like this. 401 00:19:13,560 --> 00:19:17,720 - It's amazing. - Really nice. - Bang-on, mate. 402 00:19:17,720 --> 00:19:20,480 - She wants us to go in. - She wants us to go in and buy. 403 00:19:22,360 --> 00:19:26,280 It's by far the best thing I've ever seen, I swear. 404 00:19:26,280 --> 00:19:29,040 They've taken it to the next level. I couldn't ask for a better start. 405 00:19:29,040 --> 00:19:33,160 It's all looking good. Hopefully we're going to win this task. 406 00:19:33,160 --> 00:19:34,320 Oh, oh, it's coming. 407 00:19:39,720 --> 00:19:42,160 This is a New York skyline on this side, 408 00:19:42,160 --> 00:19:44,200 and then this side is more resort. 409 00:19:45,200 --> 00:19:46,840 So this is all the resort collection. 410 00:19:46,840 --> 00:19:48,920 OK, so if you're imagining having a person in there, 411 00:19:48,920 --> 00:19:51,120 what are you imagining? Where and when and how? 412 00:19:51,120 --> 00:19:55,240 - Well, we were potentially thinking this side. - Cos it's quite full. 413 00:19:55,240 --> 00:19:56,760 We can move that green bag. 414 00:19:59,720 --> 00:20:01,560 I don't get it. 415 00:20:01,560 --> 00:20:03,640 How would I know that's a New York skyline? 416 00:20:03,640 --> 00:20:05,160 How would I know that's Minorca? 417 00:20:05,160 --> 00:20:07,360 How does that represent anything at all to me? 418 00:20:07,360 --> 00:20:10,240 The bags are beautiful, but as far as the window display, 419 00:20:10,240 --> 00:20:11,280 it's lost on me. 420 00:20:14,480 --> 00:20:15,800 9am. 421 00:20:15,800 --> 00:20:18,400 I'm going to swap teams. I'm going to move over to the shop floor. 422 00:20:18,400 --> 00:20:21,520 This is what I do. Selling on the shop floor is what I've been doing. 423 00:20:21,520 --> 00:20:24,600 One hour until teams start selling. 424 00:20:24,600 --> 00:20:27,720 So, on the sales floor, we're going to have myself, Paul and Mukai. 425 00:20:27,720 --> 00:20:30,520 I'm happy to be used wherever you need me. 426 00:20:30,520 --> 00:20:33,200 OK. Frances, you and Karthik are going to go to personal shopping. 427 00:20:33,200 --> 00:20:34,680 Karthik can be your runner. 428 00:20:34,680 --> 00:20:37,120 Outside, if there's any products needed, he's then going to go 429 00:20:37,120 --> 00:20:40,400 on to the shop floor, collect these products and bring them up to you. 430 00:20:40,400 --> 00:20:42,360 Karthik, I think this is the best place for you. 431 00:20:42,360 --> 00:20:43,520 You know, listen to Frances 432 00:20:43,520 --> 00:20:46,000 and do everything that she needs to be done. 433 00:20:47,880 --> 00:20:50,280 I was going to suggest Dillon to move to the personal shopping 434 00:20:50,280 --> 00:20:51,960 because you're like a stylist. 435 00:20:51,960 --> 00:20:56,080 I'd be quite confident helping someone to style and choose items. 436 00:20:56,080 --> 00:20:59,000 Right, so, Dillon, you'll be the sub-team leader for the day. 437 00:20:59,000 --> 00:21:01,560 Did they brief about a budget, or is that just open? 438 00:21:01,560 --> 00:21:05,120 We spoke to them yesterday. Maybe we should have asked these things. 439 00:21:05,120 --> 00:21:07,400 I don't think we got all of the information out of them 440 00:21:07,400 --> 00:21:09,520 that we needed. 441 00:21:10,720 --> 00:21:14,280 We hadn't established sizes, budget or personal style. 442 00:21:14,280 --> 00:21:15,920 If I'd been calling clients directly, 443 00:21:15,920 --> 00:21:18,400 I'd have been establishing their favourite designers, 444 00:21:18,400 --> 00:21:21,440 the sizes they take, but I don't know why it wasn't done yesterday. 445 00:21:21,440 --> 00:21:22,520 10am. 446 00:21:24,080 --> 00:21:25,600 Doors open... 447 00:21:25,600 --> 00:21:27,360 Are you looking for anything exciting today 448 00:21:27,360 --> 00:21:28,960 - or just having a browse? - Just browsing. 449 00:21:28,960 --> 00:21:31,120 ..to some of London's most discerning shoppers. 450 00:21:31,120 --> 00:21:33,680 This is a brand exclusive, just for today. 451 00:21:33,680 --> 00:21:34,920 Heading up scarves... 452 00:21:34,920 --> 00:21:37,000 It would be great if you could stand on that window. 453 00:21:37,000 --> 00:21:38,560 Just ask them to come in. 454 00:21:38,560 --> 00:21:41,040 ..and taking a firm grip on his sales team... 455 00:21:41,040 --> 00:21:42,720 When you sell a scarf, just say, 456 00:21:42,720 --> 00:21:45,880 "What colour bag do you have to go with it?" 457 00:21:45,880 --> 00:21:48,360 ..project manager Sofiane. 458 00:21:48,360 --> 00:21:50,880 I'm just saying, just get familiar with 459 00:21:50,880 --> 00:21:53,720 a particular section that you're a little bit more expert in. 460 00:21:53,720 --> 00:21:56,160 Like, he just spent the last ten minutes on one section. 461 00:21:56,160 --> 00:21:59,080 He knows about the fabrics, the colours, the different types. 462 00:21:59,080 --> 00:22:03,080 I'm a natural born leader, but this is mine. This is my task. 463 00:22:03,080 --> 00:22:05,920 It's all about high-end retail. It's not rocket science. 464 00:22:05,920 --> 00:22:07,280 We are going to win this. 465 00:22:07,280 --> 00:22:09,280 I'm not saying change, you don't need to change, 466 00:22:09,280 --> 00:22:11,920 - just your body language... - I understand what you're saying. 467 00:22:14,760 --> 00:22:16,360 On the other half of the team... 468 00:22:16,360 --> 00:22:17,640 Are they too thick, Dillon? 469 00:22:17,640 --> 00:22:19,240 They're completely wrong. 470 00:22:19,240 --> 00:22:23,400 ..shortlisting clothes for their first personal shopping client... 471 00:22:23,400 --> 00:22:25,400 Yeah, that's gorgeous. 472 00:22:25,400 --> 00:22:26,800 It's very expensive, though. 473 00:22:26,800 --> 00:22:29,120 ..art director Dillon. 474 00:22:29,120 --> 00:22:31,360 Well, we've got shorts, we've got two pairs of chinos, 475 00:22:31,360 --> 00:22:32,440 we've got jeans. 476 00:22:32,440 --> 00:22:34,640 Dillon's turned up to the personal shopping team 477 00:22:34,640 --> 00:22:35,840 to add his expertise, 478 00:22:35,840 --> 00:22:39,600 but he hasn't been given the budget, he hasn't been given the sizes, 479 00:22:39,600 --> 00:22:42,200 and therefore he has very limited information 480 00:22:42,200 --> 00:22:44,760 to go and select clothes the client might like. 481 00:22:44,760 --> 00:22:47,360 And I think it could go disastrously wrong for them. 482 00:22:47,360 --> 00:22:49,600 - Hi, John, nice to meet you. - I'm Dillon, how are you? 483 00:22:49,600 --> 00:22:52,360 So Dillon is your personal stylist for the day. 484 00:22:52,360 --> 00:22:53,720 A fellow silver fox, so... 485 00:22:53,720 --> 00:22:55,520 Yeah, thank you, Dillon. 486 00:22:55,520 --> 00:22:59,000 So what we've done is we've pulled some varying items in price point, 487 00:22:59,000 --> 00:23:00,920 and what you can do is, you can direct us 488 00:23:00,920 --> 00:23:02,560 in what way your budget is going. 489 00:23:02,560 --> 00:23:04,640 I love a beige chino, it goes with everything. 490 00:23:04,640 --> 00:23:06,400 And then a classic white shirt. 491 00:23:08,880 --> 00:23:11,760 - They're not pyjamas, are they? - No, they're not pyjamas. 492 00:23:11,760 --> 00:23:13,320 Across the hall... 493 00:23:13,320 --> 00:23:15,680 So are you going for three or four looks for her, or...? 494 00:23:15,680 --> 00:23:17,760 I think that's a strong possibility. 495 00:23:17,760 --> 00:23:20,160 ..fully briefed by their client... 496 00:23:20,160 --> 00:23:22,440 Dress, shoes, headband, accessories, the whole... 497 00:23:22,440 --> 00:23:23,600 Headband?! 498 00:23:23,600 --> 00:23:26,960 ..Frances and Karthik size up options. 499 00:23:26,960 --> 00:23:28,640 I think that's really lovely. 500 00:23:28,640 --> 00:23:31,000 - But wouldn't this make her waist look big? - No, I don't. 501 00:23:31,000 --> 00:23:33,520 I think it's going to clinch in and it's going to sit quite high. 502 00:23:33,520 --> 00:23:36,080 I think she's going to like it. I think it's something different, 503 00:23:36,080 --> 00:23:38,280 I think it's quite comfortable and it's still on trend. 504 00:23:38,280 --> 00:23:40,320 I'm really happy with myself at the moment. 505 00:23:40,320 --> 00:23:42,600 I think that the personal shopping customer will be happy 506 00:23:42,600 --> 00:23:44,960 with my selections. I've really listened to what she wants, 507 00:23:44,960 --> 00:23:46,440 but I have added that special colour, 508 00:23:46,440 --> 00:23:48,880 especially with the orange selection, just fresh for spring. 509 00:23:48,880 --> 00:23:50,040 - Please, come in. - Thank you. 510 00:23:50,040 --> 00:23:52,240 That's my associate, Frances, you spoke to yesterday. 511 00:23:52,240 --> 00:23:53,320 - Hi, Frances. - How are you? 512 00:23:53,320 --> 00:23:55,280 Welcome. It's very nice to see you today. 513 00:23:55,280 --> 00:23:56,880 Hopefully you'll like a few pieces. 514 00:23:56,880 --> 00:23:58,400 Am I allowed to say what I hate? 515 00:23:58,400 --> 00:24:02,080 - Absolutely, because then I can... - That. 516 00:24:02,080 --> 00:24:05,480 That colour on me is hideous. I don't like that at all. 517 00:24:05,480 --> 00:24:09,320 OK, so no orange scarf either. OK. 518 00:24:09,320 --> 00:24:13,320 I don't mind that, but it might make me look like a fat art teacher. 519 00:24:13,320 --> 00:24:14,560 OK. 520 00:24:14,560 --> 00:24:16,880 I've tried those before, they look absolutely hideous. 521 00:24:16,880 --> 00:24:18,680 OK. OK. 522 00:24:18,680 --> 00:24:21,200 That's fine. 523 00:24:21,200 --> 00:24:23,240 Mid-morning. 524 00:24:25,640 --> 00:24:28,600 While Jessica pulls in the punters for scarves... 525 00:24:28,600 --> 00:24:30,840 - Please may I have that? - No problem at all. 526 00:24:30,840 --> 00:24:32,640 Enjoy the rest of your time in London. 527 00:24:32,640 --> 00:24:35,440 - Thank you. - Cheers, thank you. Bye-bye. 528 00:24:35,440 --> 00:24:38,080 ..handbags are left to sell themselves. 529 00:24:38,080 --> 00:24:40,800 - How are you feeling? - It's good, it's just a little bit, um... 530 00:24:40,800 --> 00:24:42,480 Obviously footfall is the... 531 00:24:42,480 --> 00:24:44,680 But the same footfall for them as well, right? 532 00:24:44,680 --> 00:24:46,400 I don't know. 533 00:24:46,400 --> 00:24:48,680 It's a central hall, isn't it? 534 00:24:48,680 --> 00:24:50,120 Do we not want to do the window? 535 00:24:50,120 --> 00:24:52,280 It's starting to pick up a little bit in here anyway, 536 00:24:52,280 --> 00:24:54,760 so hopefully somebody will come in and buy a load of bags. 537 00:24:54,760 --> 00:24:56,960 - There's no point her sitting in a window. - No point, OK. 538 00:24:56,960 --> 00:24:59,840 - If you want to... - You know, so... - Let's do it. - Perfect. 539 00:24:59,840 --> 00:25:03,960 I'm a little bit upset that we don't have Rebecca in the window yet. 540 00:25:03,960 --> 00:25:06,520 I think, you know, if we can't get her in, 541 00:25:06,520 --> 00:25:08,160 I think it's going to be a challenge 542 00:25:08,160 --> 00:25:10,240 to get people to come to the handbag section. 543 00:25:12,680 --> 00:25:15,200 On the other half of the team... 544 00:25:15,200 --> 00:25:17,040 - What do you think of that one, Dani? - This dress? 545 00:25:17,040 --> 00:25:18,200 Yeah, what do you think of it? 546 00:25:18,200 --> 00:25:20,440 I have three of this already. And it's a beautiful dress. 547 00:25:20,440 --> 00:25:22,040 ..IT consultant Karthik... 548 00:25:22,040 --> 00:25:24,400 How do you feel when you wear it? What... What feelings...? 549 00:25:24,400 --> 00:25:26,800 - It's very comfortable, actually. - Is it comfortable? - Yeah. 550 00:25:26,800 --> 00:25:27,880 ..turns on the charm. 551 00:25:27,880 --> 00:25:30,320 It's good. It's beautiful. You know what I'd like to see on it? 552 00:25:30,320 --> 00:25:32,480 - This is just my personal opinion... - A necklace? - Yes. 553 00:25:33,560 --> 00:25:35,000 How did you guess? 554 00:25:35,000 --> 00:25:37,520 Karthik has somehow become a little bit more confident, 555 00:25:37,520 --> 00:25:39,880 and suddenly, he's a fashion guru. 556 00:25:39,880 --> 00:25:41,480 And he's offering advice. 557 00:25:41,480 --> 00:25:44,160 And believe it or not, the customer is accepting it from him, 558 00:25:44,160 --> 00:25:45,720 and he's doing quite well. 559 00:25:45,720 --> 00:25:48,960 The bag... I mean, what is money compared to happiness? 560 00:25:48,960 --> 00:25:51,600 At the end of the day, happiness, as they say, is priceless. 561 00:25:51,600 --> 00:25:54,760 It's a mere £1,030. That's all it is. 562 00:25:54,760 --> 00:25:56,720 I think your choice is magnificent. 563 00:25:56,720 --> 00:25:59,400 Let's take these down to the till area, and we'll get them wrapped up. 564 00:25:59,400 --> 00:26:00,480 - OK. - Perfect. 565 00:26:01,600 --> 00:26:03,560 Also in personal shopping... 566 00:26:03,560 --> 00:26:06,080 - So are you happy with that one? - Yeah, for sure. 567 00:26:06,080 --> 00:26:07,920 ..pushing for their first sale... 568 00:26:07,920 --> 00:26:09,600 - So take the three of them? - Yeah. - Awesome. 569 00:26:09,600 --> 00:26:12,200 - They were all gorgeous on you, anyway. - Yeah, I really liked them. 570 00:26:12,200 --> 00:26:13,360 Thanks. They're all yeses. 571 00:26:13,360 --> 00:26:15,400 ..Dylan and his half of the team. 572 00:26:15,400 --> 00:26:18,080 So we've got these in, they're... A French artist designed them. 573 00:26:18,080 --> 00:26:20,000 She's... She doesn't sell in Liberty normally, 574 00:26:20,000 --> 00:26:21,760 and they're literally just here for one day. 575 00:26:21,760 --> 00:26:23,680 So we thought we'd just bring them up to show you. 576 00:26:23,680 --> 00:26:25,000 But they are quite different. 577 00:26:25,000 --> 00:26:26,520 I don't really wear...scarves. 578 00:26:26,520 --> 00:26:27,840 Stuff like that. 579 00:26:27,840 --> 00:26:29,400 Oh, that's very classy. 580 00:26:29,400 --> 00:26:32,240 It makes it a bit more wearable, and then when you go to a dinner, 581 00:26:32,240 --> 00:26:34,800 - you can roll down the sleeve. - Yeah. - We happy with that look so far? 582 00:26:34,800 --> 00:26:36,640 - Yeah, love it, absolutely. - OK, great. - Good. 583 00:26:36,640 --> 00:26:38,520 - These are yours to take to the till. - Thank you. 584 00:26:38,520 --> 00:26:40,040 Thank you so much, goodbye. 585 00:26:40,040 --> 00:26:41,640 Thank you so much. Thank you. 586 00:26:41,640 --> 00:26:45,560 Honestly, I think I was the one that led that whole situation 587 00:26:45,560 --> 00:26:47,000 and made those sales. I mean, 588 00:26:47,000 --> 00:26:49,720 there was a couple of shirts that the guys picked out, but ultimately, 589 00:26:49,720 --> 00:26:53,760 I sold the shirts to the client through the rapport that we had. 590 00:26:53,760 --> 00:26:55,360 Downstairs... 591 00:26:55,360 --> 00:26:57,680 145, can I tempt you? 592 00:26:57,680 --> 00:26:59,680 ..freed from the window display... 593 00:26:59,680 --> 00:27:01,720 So that's just £165 altogether. 594 00:27:01,720 --> 00:27:04,560 ..for Jessica, a rush of sales. 595 00:27:04,560 --> 00:27:06,840 So that's 595 altogether. 596 00:27:06,840 --> 00:27:08,080 Thank you. 597 00:27:08,080 --> 00:27:11,240 Still searching for his first scarf sale... 598 00:27:11,240 --> 00:27:14,240 How about...this one here? 599 00:27:14,240 --> 00:27:15,880 ..Sofiane. 600 00:27:15,880 --> 00:27:17,680 See, what I really want is black. 601 00:27:18,800 --> 00:27:21,560 - Yeah. We do have black. - No, I know. 602 00:27:21,560 --> 00:27:24,840 There's one exactly similar to what you're wearing just over there. 603 00:27:24,840 --> 00:27:27,080 Yeah. Yeah, I know. All right. That's fine. 604 00:27:27,080 --> 00:27:29,920 - Pleasure. - Thank you. - No worries. You're welcome, ma'am. 605 00:27:29,920 --> 00:27:31,400 How much was that last sale? 606 00:27:31,400 --> 00:27:34,920 - It was £595. - Wow! - Yeah. 607 00:27:34,920 --> 00:27:36,520 Are you thrilled? 608 00:27:36,520 --> 00:27:37,880 To be fair, though, actually, 609 00:27:37,880 --> 00:27:40,960 she did say that me being in the window enticed her to come in, so... 610 00:27:40,960 --> 00:27:43,080 Sofi's put himself forward for project manager, 611 00:27:43,080 --> 00:27:45,920 he's told everyone that he's really good at sales in this sort of, like, 612 00:27:45,920 --> 00:27:48,640 high-end department store, but I don't think he's sold any yet. 613 00:27:48,640 --> 00:27:50,880 And even worse, every time I make a sale, 614 00:27:50,880 --> 00:27:53,080 he kept plonking me back in the window! 615 00:27:53,080 --> 00:27:54,560 Hello?! 616 00:27:55,560 --> 00:27:56,760 1pm. 617 00:27:59,480 --> 00:28:00,800 For Grainne's team... 618 00:28:00,800 --> 00:28:03,400 - Have a lovely day. - Yeah. - Thank you very much! 619 00:28:03,400 --> 00:28:06,240 ..a lunchtime boost in bag sales... 620 00:28:06,240 --> 00:28:08,960 - 449.99, then. - Yeah, sold. 621 00:28:08,960 --> 00:28:11,120 ..including their debut product. 622 00:28:11,120 --> 00:28:12,680 I like it because of the embossed... 623 00:28:12,680 --> 00:28:14,880 It's embossed, as well. So we'll take this one. 624 00:28:14,880 --> 00:28:16,600 For marketing executive Paul... 625 00:28:16,600 --> 00:28:18,480 Total payment is 395. 626 00:28:18,480 --> 00:28:21,080 ..an opportunity to make more money. 627 00:28:21,080 --> 00:28:24,040 - So, new bag? - Yeah. - What's your plans for the rest of the day? 628 00:28:24,040 --> 00:28:25,080 Still shopping. 629 00:28:25,080 --> 00:28:27,440 What about personal shopping, have you thought about that? 630 00:28:27,440 --> 00:28:30,080 - If you'd like, we could introduce you to Fran? - Yeah. - Yeah? - Yeah. 631 00:28:30,080 --> 00:28:32,800 Need to make a call to Fran, because the young lady may be interested 632 00:28:32,800 --> 00:28:35,320 - in a personal shopping session. - Amazing. I'll do that for you. 633 00:28:35,320 --> 00:28:38,440 Everyone is doing pretty well in terms of engaging with the clients 634 00:28:38,440 --> 00:28:40,880 that have actually come through... Apart from Mukai. 635 00:28:40,880 --> 00:28:42,840 He hasn't engaged well with everybody, 636 00:28:42,840 --> 00:28:45,800 and after all, he's the one who's supposed to be the bag expert. 637 00:28:47,880 --> 00:28:49,280 For Sofiane's team... 638 00:28:49,280 --> 00:28:51,480 They are designed by a French lady. 639 00:28:51,480 --> 00:28:53,760 But you can also wear it just hanging down. 640 00:28:53,760 --> 00:28:56,520 ..cat scarves at a standstill. 641 00:28:56,520 --> 00:28:59,920 - I personally wouldn't wear anything with this sort of... - All right. 642 00:28:59,920 --> 00:29:01,200 I think it's quite niche. 643 00:29:01,200 --> 00:29:04,160 I think it's like a Marmite product, you either love it or you hate it. 644 00:29:04,160 --> 00:29:07,480 We've got footfall, yes, but no, they're not really going. 645 00:29:11,480 --> 00:29:14,120 - 'Hello?' - Quick summary. How are you getting on? 646 00:29:14,120 --> 00:29:16,200 Time to talk tactics. 647 00:29:16,200 --> 00:29:18,520 We have a female client coming into us now, 648 00:29:18,520 --> 00:29:21,600 and I'd be interested in having Jessica on board for this one. 649 00:29:21,600 --> 00:29:24,040 Yeah, I feel comfortable. I think me and you will work together 650 00:29:24,040 --> 00:29:25,720 really, really well with the next client. 651 00:29:25,720 --> 00:29:28,080 The only thing, Jess, and not to be disrespectful, 652 00:29:28,080 --> 00:29:29,520 there's me and Alana here as well. 653 00:29:29,520 --> 00:29:31,000 Who are you sending from your side? 654 00:29:31,000 --> 00:29:33,360 Can we exchange JD for Jessica? 655 00:29:33,360 --> 00:29:35,080 'She's done the most sales here, so...' 656 00:29:35,080 --> 00:29:37,360 I don't understand what she's going to do that we can't do. 657 00:29:37,360 --> 00:29:39,720 - If she's selling the best there... - She runs a clothing line, 658 00:29:39,720 --> 00:29:41,840 that's the only reason I'm thinking about it. 659 00:29:41,840 --> 00:29:43,840 - I think we've got this. That's what I'm saying. - OK. 660 00:29:43,840 --> 00:29:45,120 We've got this under control. 661 00:29:45,120 --> 00:29:46,600 - OK, that's fair enough. - 'All right.' 662 00:29:46,600 --> 00:29:49,040 We'll stay as we are and we'll just focus, and we'll perform. 663 00:29:49,040 --> 00:29:51,640 - Thanks. - 'All right?' - OK, thank you. Bye. - 'OK.' 664 00:29:52,960 --> 00:29:55,960 I think Dillon bringing Jessica in, to me, was a completely crazy idea. 665 00:29:55,960 --> 00:29:59,240 I feel like I have contributed a lot, into our team. 666 00:29:59,240 --> 00:30:01,280 I didn't understand the logic behind that at all. 667 00:30:03,920 --> 00:30:05,200 3pm. 668 00:30:05,200 --> 00:30:06,600 I did pick out key things 669 00:30:06,600 --> 00:30:08,320 that I think are really cool this season. 670 00:30:08,320 --> 00:30:10,520 Next for Frances and Karthik... 671 00:30:10,520 --> 00:30:13,440 - I think the colour isn't... - Yeah. - ..really great... 672 00:30:13,440 --> 00:30:15,600 ..trendy teenage girls. 673 00:30:15,600 --> 00:30:17,680 - I don't really like anything neon. - OK. 674 00:30:17,680 --> 00:30:20,360 Yeah, I don't really like sneaker thinks. 675 00:30:20,360 --> 00:30:22,200 - I think they're ready to buy. - Oh, yeah... 676 00:30:22,200 --> 00:30:24,560 You just need to give them the right kind of thing, you know. 677 00:30:24,560 --> 00:30:26,720 - Exactly. - They're ready to buy, this could be a good... 678 00:30:26,720 --> 00:30:29,000 - Yeah. It could be really good. - But we need to get it done. 679 00:30:29,000 --> 00:30:30,440 - So, shall we? - Exactly. Let's go! 680 00:30:31,680 --> 00:30:32,960 Indigo, skinny... 681 00:30:32,960 --> 00:30:34,480 More dark navy jeans. 682 00:30:34,480 --> 00:30:36,160 And I've got the high-rise skinny as well. 683 00:30:36,160 --> 00:30:37,760 I believe that... You know, 684 00:30:37,760 --> 00:30:40,200 the ability of a fish should not be judged on how well it can 685 00:30:40,200 --> 00:30:42,840 climb a tree, you know? Monkeys climb trees, fish swim in the sea. 686 00:30:42,840 --> 00:30:46,240 My skills are elsewhere. Maggie prefers loafers to shoes. 687 00:30:46,240 --> 00:30:47,320 What are loafers? 688 00:30:47,320 --> 00:30:48,960 OK, and swede, what is swede? 689 00:30:48,960 --> 00:30:50,160 Suede. 690 00:30:50,160 --> 00:30:52,600 I am not a handbag expert, I don't have retail shops. 691 00:30:52,600 --> 00:30:55,000 I'm an IT project manager. But I did not give up. 692 00:30:55,000 --> 00:30:56,920 I rolled my sleeves up and I got right in. 693 00:30:56,920 --> 00:30:59,240 Cos that one has got a really nice weight to it as well. 694 00:30:59,240 --> 00:31:01,920 - I don't know, it's probably a bit too smart. - That's fine. 695 00:31:01,920 --> 00:31:04,320 - And did you want to try it on at all? - No. - No, I think we're fine. 696 00:31:04,320 --> 00:31:05,640 No? OK. 697 00:31:07,440 --> 00:31:09,560 So, does anything catch your eye immediately? 698 00:31:09,560 --> 00:31:11,080 Probably wouldn't wear white. 699 00:31:11,080 --> 00:31:13,560 Getting to grips with their next client... 700 00:31:13,560 --> 00:31:15,680 This is a maybe, I think, cos I like the way that... 701 00:31:15,680 --> 00:31:17,480 If I'm honest, I don't think it ties up. 702 00:31:17,480 --> 00:31:19,280 ..Dylan and his team. 703 00:31:19,280 --> 00:31:21,000 Looks amazing, but I think they're not... 704 00:31:21,000 --> 00:31:22,520 - They're not tying quite right. - Yeah. 705 00:31:22,520 --> 00:31:26,000 But I think it just an indicator of the overall style. 706 00:31:26,000 --> 00:31:27,280 Like, these... 707 00:31:27,280 --> 00:31:29,680 I don't think these necessarily have to all go together. 708 00:31:29,680 --> 00:31:31,040 But I think they look good. 709 00:31:31,040 --> 00:31:32,800 With this personal shopping appointment, 710 00:31:32,800 --> 00:31:34,760 Alana sort of butted in, and I think Dillon 711 00:31:34,760 --> 00:31:37,320 got a little bit annoyed with her at times. 712 00:31:37,320 --> 00:31:40,520 JD was a sort of waiter-cum-tidy-upper. 713 00:31:40,520 --> 00:31:42,880 JD, did you find out about the tea? 714 00:31:42,880 --> 00:31:44,920 I did. It's under control. 715 00:31:44,920 --> 00:31:47,080 I'm not sure this client is going to be very impressed, 716 00:31:47,080 --> 00:31:49,200 and won't spend the maximum amount of money. 717 00:31:50,640 --> 00:31:51,720 Downstairs... 718 00:31:53,240 --> 00:31:55,760 This... It's died down now. There's literally no-one here. 719 00:31:55,760 --> 00:31:58,400 ..a plan to drive up scarf sales. 720 00:31:58,400 --> 00:32:01,080 Window display looks great. Go in there for a couple of minutes. 721 00:32:01,080 --> 00:32:03,040 - Yeah, perfect. - Cheers, thanks, Jessica. - Cool. 722 00:32:03,040 --> 00:32:05,480 - Sofi, she's selling the most here. - There's no-one to sell to. 723 00:32:05,480 --> 00:32:07,840 So if she goes and charms them, brings them in, then we sell. 724 00:32:07,840 --> 00:32:09,760 - You go, then. - I can't. You go. - No, I'm selling. 725 00:32:09,760 --> 00:32:11,000 Yes, and I'm selling as well. 726 00:32:13,040 --> 00:32:14,120 Just relax, yeah? 727 00:32:14,120 --> 00:32:15,880 That's my... It's my decision, don't worry. 728 00:32:18,080 --> 00:32:19,280 In handbags... 729 00:32:19,280 --> 00:32:21,120 - I hope she enjoys the bag. - I'm sure she will. 730 00:32:21,120 --> 00:32:22,200 ..some sales... 731 00:32:22,200 --> 00:32:23,480 There you go, sir. 732 00:32:23,480 --> 00:32:26,040 ..and the first for bag expert Mukai. 733 00:32:26,040 --> 00:32:27,520 Fantastic. Have a great day. 734 00:32:27,520 --> 00:32:28,560 Price point high... 735 00:32:28,560 --> 00:32:31,800 - How much was your sale? - 795. - Perfect, amazing. 736 00:32:31,800 --> 00:32:33,800 ..footfall still low. 737 00:32:33,800 --> 00:32:35,600 Are you not going to use the window at all, no? 738 00:32:35,600 --> 00:32:36,880 Not going to bother with that? 739 00:32:36,880 --> 00:32:38,920 There's no way I could put Rebecca in the window. 740 00:32:38,920 --> 00:32:40,640 Stop saying we should use the window... 741 00:32:40,640 --> 00:32:42,960 No, it's a factor. You don't need to get angry. 742 00:32:42,960 --> 00:32:45,320 No, no, come on, come on. We've done really well... 743 00:32:45,320 --> 00:32:47,720 - It's just not appropriate in a shop. - Yeah, exactly. 744 00:32:47,720 --> 00:32:49,240 Stop pinpointing the one thing we... 745 00:32:49,240 --> 00:32:50,720 Come on, guys. Come on. 746 00:32:50,720 --> 00:32:52,200 - Come on. - OK. 747 00:32:52,200 --> 00:32:54,760 Mukai's constantly, about six times, telling me, you know, 748 00:32:54,760 --> 00:32:57,720 "We should have put her in the window, we should have put her in the window." 749 00:32:57,720 --> 00:33:00,320 I have clearly stated to him and clearly explained, 750 00:33:00,320 --> 00:33:02,160 I thought she was best placed on the shop floor. 751 00:33:02,160 --> 00:33:04,080 At the end of the day, this is a sales task. 752 00:33:04,080 --> 00:33:06,680 So if Mukai thinks that the failure of this task 753 00:33:06,680 --> 00:33:09,640 is Rebecca not being in the window, that's fair enough with me. 754 00:33:10,800 --> 00:33:11,880 5pm. 755 00:33:12,880 --> 00:33:15,680 That's really, really different. 795. 756 00:33:15,680 --> 00:33:17,160 For both teams... 757 00:33:17,160 --> 00:33:19,160 I see you've found one of our cat scarves. 758 00:33:19,160 --> 00:33:21,440 ..a spike in rush hour sales. 759 00:33:21,440 --> 00:33:22,520 195. 760 00:33:24,800 --> 00:33:25,840 Just walk and talk. 761 00:33:25,840 --> 00:33:28,320 - How you doing? - OK. I'm just running back up. It's just been... 762 00:33:28,320 --> 00:33:30,240 Yeah, last few minutes, we're running along... 763 00:33:30,240 --> 00:33:33,720 - Well, it doesn't sound like you're going to be able to fit this in. - Exactly. Bye. 764 00:33:33,720 --> 00:33:36,680 £195. Would like to purchase that one? 765 00:33:36,680 --> 00:33:38,520 I have no clue what I'm doing here, guys. 766 00:33:38,520 --> 00:33:40,120 This is a bloody nightmare! 767 00:33:43,600 --> 00:33:45,840 30 minutes left, Sof. One more sale each? 768 00:33:45,840 --> 00:33:47,760 Oh, that's very classy. 769 00:33:47,760 --> 00:33:49,440 So you want both of them, yeah? 770 00:33:49,440 --> 00:33:51,600 So that'll be £125, please. 771 00:33:51,600 --> 00:33:54,360 - 795. - Thank you very, very much. 772 00:33:55,680 --> 00:33:57,480 - Happy? - Yeah, very happy with this. 773 00:33:58,960 --> 00:34:00,680 Take care. 774 00:34:00,680 --> 00:34:02,720 Six o'clock. 775 00:34:02,720 --> 00:34:04,120 Trading over. 776 00:34:05,640 --> 00:34:08,440 - Pulled that out of the bag, didn't you? - Yeah, exactly. 777 00:34:08,440 --> 00:34:10,960 Yeah, I probably could have sold more, but there you go. 778 00:34:10,960 --> 00:34:13,360 It's a different environment to what I'm used to before. 779 00:34:13,360 --> 00:34:16,240 But I think most importantly, it's not about individuals. 780 00:34:16,240 --> 00:34:17,800 I think this is a winning team. 781 00:34:18,840 --> 00:34:20,280 Hey! 782 00:34:20,280 --> 00:34:22,760 - How are you guys? - Yeah, good. 783 00:34:22,760 --> 00:34:25,280 I am really confident in what we've done over the last two days. 784 00:34:25,280 --> 00:34:27,600 You know, the team's worked really, really well together. 785 00:34:27,600 --> 00:34:29,880 You know, I've been really, really positive throughout. 786 00:34:29,880 --> 00:34:31,040 I'm feeling very confident. 787 00:34:32,360 --> 00:34:34,720 Tonight, proceeds counted. 788 00:34:36,560 --> 00:34:38,960 Tomorrow, the boardroom. 789 00:34:50,640 --> 00:34:52,200 You can go to the boardroom now. 790 00:35:07,080 --> 00:35:08,240 Good morning. 791 00:35:08,240 --> 00:35:09,640 Good morning, Lord Sugar. 792 00:35:09,640 --> 00:35:10,720 Well. 793 00:35:11,760 --> 00:35:15,360 Those who are observant will realise 794 00:35:15,360 --> 00:35:18,920 we are missing one of our candidates, Aleksandra. 795 00:35:18,920 --> 00:35:22,440 And as I said when we first met a few weeks ago, 796 00:35:22,440 --> 00:35:25,560 the process is very, very tough and if you can't hack it, 797 00:35:25,560 --> 00:35:26,880 you know, get out. 798 00:35:26,880 --> 00:35:29,120 And that's, I think, exactly what she did. 799 00:35:29,120 --> 00:35:31,720 Anyway, on the positive front, I've saved myself a cab fare. 800 00:35:33,000 --> 00:35:37,800 OK, so this task was all about you taking over a department 801 00:35:37,800 --> 00:35:41,440 in a famous traditional British store. 802 00:35:41,440 --> 00:35:44,080 And I needed to see from you the sales, 803 00:35:44,080 --> 00:35:47,480 product selection, customer service, and also, 804 00:35:47,480 --> 00:35:51,880 you had to take on the personal shopping offer to the clients. 805 00:35:51,880 --> 00:35:54,800 I think I'm going to start with Titans. 806 00:35:54,800 --> 00:35:58,080 Sofiane, you were the project manager, is that right? 807 00:35:58,080 --> 00:36:00,560 It was an obvious choice for me, as I've got experience, 808 00:36:00,560 --> 00:36:04,240 - I work in a very similar high-end retail store in London. - Mm-hm. 809 00:36:04,240 --> 00:36:06,160 - So I put myself forward. - Yeah. 810 00:36:06,160 --> 00:36:10,520 So, then you had to choose to take on one of the four departments. 811 00:36:10,520 --> 00:36:12,720 Yeah. Our choice was the scarf department. 812 00:36:12,720 --> 00:36:14,200 So then, in the afternoon, 813 00:36:14,200 --> 00:36:16,120 we had a chance to go and meet designers. 814 00:36:16,120 --> 00:36:18,400 We did end up bringing in something very different. 815 00:36:18,400 --> 00:36:21,200 - I saw the scarves. Cat scarves, right? - That's correct. 816 00:36:21,200 --> 00:36:23,120 So it was inspiration from this French lady, 817 00:36:23,120 --> 00:36:24,600 it was 100%-silk scarves. 818 00:36:24,600 --> 00:36:27,240 I'm used to dealing with fat cats, not flat cats, but... 819 00:36:28,200 --> 00:36:30,920 - Didn't sell many of them, did you? - Not at all, no. 820 00:36:30,920 --> 00:36:32,440 - I've probably got that wrong. - Hmm. 821 00:36:33,920 --> 00:36:36,000 - This is your window display, right? - Yeah. 822 00:36:36,000 --> 00:36:39,640 We came up with a few slogans that tied in with cats, tongue-in-cheek. 823 00:36:39,640 --> 00:36:41,400 And this is Jessica in the window? 824 00:36:41,400 --> 00:36:43,960 After speaking to the head of visual merchandising, 825 00:36:43,960 --> 00:36:47,160 she told us that interactivity could potentially increase sales 826 00:36:47,160 --> 00:36:50,720 from 30 to 40%. And we just thought that that might create a buzz. 827 00:36:50,720 --> 00:36:51,840 And Jessica. 828 00:36:51,840 --> 00:36:54,360 I heard you were in and out of the window and still selling, yeah? 829 00:36:54,360 --> 00:36:56,640 When it was quiet, I was quite happy to go over to the window 830 00:36:56,640 --> 00:36:57,760 to try and drag people in. 831 00:36:57,760 --> 00:37:00,080 - Like a Punch and Judy show. - Pretty much, yes. 832 00:37:00,080 --> 00:37:02,480 To be fair, from being in the window, 833 00:37:02,480 --> 00:37:06,200 we managed to get the lady in who we sold the £580 scarf to. 834 00:37:06,200 --> 00:37:07,760 Well, it didn't stand in your way, 835 00:37:07,760 --> 00:37:10,120 - cos you were the highest salesperson on the team. - Thank you. 836 00:37:10,120 --> 00:37:12,000 Good. Let's move on, now. 837 00:37:12,000 --> 00:37:15,600 The personal shopping was handled by who? 838 00:37:15,600 --> 00:37:16,640 I led the team. 839 00:37:16,640 --> 00:37:18,920 We immediately set out to find out about our clients. 840 00:37:18,920 --> 00:37:20,960 Did you know what his budget was? 841 00:37:20,960 --> 00:37:22,360 See, I didn't get the budget... 842 00:37:22,360 --> 00:37:25,280 You didn't? You didn't, at any point, ask him what his budget was? 843 00:37:25,280 --> 00:37:27,760 Unfortunately, that had been done the day before. 844 00:37:27,760 --> 00:37:29,400 And so, when I was switched over, 845 00:37:29,400 --> 00:37:31,200 that information had not been collated. 846 00:37:31,200 --> 00:37:33,960 Common sense would say to you, you need to know, 847 00:37:33,960 --> 00:37:36,280 "What's your shoe size, what's your suit size... 848 00:37:36,280 --> 00:37:38,880 - "And by the way, how much could you spend here today?" - Yeah. 849 00:37:38,880 --> 00:37:40,280 It didn't start very well, 850 00:37:40,280 --> 00:37:42,640 because I kind of felt like I was thrown into it, 851 00:37:42,640 --> 00:37:45,280 having not been on it the day before. 852 00:37:45,280 --> 00:37:49,760 You did sell John over £1,000-worth of merchandise. 853 00:37:49,760 --> 00:37:52,000 - But his budget, had you have asked him... - Yeah. 854 00:37:52,000 --> 00:37:54,000 - ..was 5,000. - OK. 855 00:37:54,000 --> 00:37:55,080 Wow. 856 00:37:55,080 --> 00:37:58,120 Basically, you lost a great opportunity. 857 00:37:58,120 --> 00:38:01,240 And, Alana, you sat there speaking to the daughter, I think, 858 00:38:01,240 --> 00:38:02,520 for quite a while, didn't you? 859 00:38:02,520 --> 00:38:04,560 Um, in the end, she did buy some make-up. 860 00:38:04,560 --> 00:38:07,920 After three hours of discussion, she bought a lipstick, didn't she? 861 00:38:07,920 --> 00:38:10,320 She bought an eyeshadow and a powder, yeah. 862 00:38:11,400 --> 00:38:14,120 And JD, no offence, but... 863 00:38:14,120 --> 00:38:15,440 What was you doing? 864 00:38:15,440 --> 00:38:19,720 Yeah, I certainly struggled to find a place where I was... 865 00:38:19,720 --> 00:38:21,200 Well, needed. 866 00:38:21,200 --> 00:38:23,520 Someone might have confused you for the store detective. 867 00:38:23,520 --> 00:38:25,080 You did make a mean cup of tea. 868 00:38:26,440 --> 00:38:28,640 Let's move on, now, to Nebula. 869 00:38:28,640 --> 00:38:29,880 Grainne. 870 00:38:29,880 --> 00:38:33,200 You were chosen as the project manager? 871 00:38:33,200 --> 00:38:34,240 Yes, Lord Sugar. 872 00:38:34,240 --> 00:38:36,360 You used to work in Liberty's, once, didn't you? 873 00:38:36,360 --> 00:38:39,400 I worked full-time in another department store, 874 00:38:39,400 --> 00:38:41,920 but they used to put me over there to cover holidays. 875 00:38:41,920 --> 00:38:45,400 So one good reason for her to be the project manager. 876 00:38:45,400 --> 00:38:49,040 Next, you got your department to run. So tell me about that. 877 00:38:49,040 --> 00:38:51,080 Well, we decided to go with handbags. 878 00:38:51,080 --> 00:38:56,400 - Handbags being the best-priced, ranging from 100 to... - £2,500, yeah. 879 00:38:56,400 --> 00:38:58,360 So we thought there would be a good profit on that. 880 00:38:58,360 --> 00:39:01,000 Well, I get annoyed paying 5p at Tesco's for a bag, 881 00:39:01,000 --> 00:39:02,720 never mind 2,500. 882 00:39:02,720 --> 00:39:03,840 Paul. 883 00:39:03,840 --> 00:39:06,200 You felt that they should have gone for scarves, didn't you, 884 00:39:06,200 --> 00:39:07,280 in the beginning? 885 00:39:07,280 --> 00:39:09,040 I just felt that scarves would have been 886 00:39:09,040 --> 00:39:11,360 the reason that most people go to the department store. 887 00:39:11,360 --> 00:39:14,040 We thought, with my experience in the store, 888 00:39:14,040 --> 00:39:17,040 - and Mukai's experience in handbags, the two combined... - Yes. 889 00:39:17,040 --> 00:39:19,280 - ..could work well. - Your knowledge of handbags. 890 00:39:19,280 --> 00:39:20,720 Where does that come from? 891 00:39:20,720 --> 00:39:24,920 So I worked in Italy for two years in leather goods and accessories, 892 00:39:24,920 --> 00:39:27,440 for a brand, and I've also worked in the UK and Japan. 893 00:39:27,440 --> 00:39:30,520 So my knowledge is quite strong in that area. 894 00:39:30,520 --> 00:39:34,840 So you know your Helmut Langs from your Vera Wangs, 895 00:39:34,840 --> 00:39:36,160 so to speak. 896 00:39:36,160 --> 00:39:39,800 - Those famous designers of handbags, yeah? - Yes, Lord Sugar. - OK. 897 00:39:39,800 --> 00:39:41,920 This is your window display, is that right? 898 00:39:41,920 --> 00:39:45,480 The concept was to split the window into two different categories, 899 00:39:45,480 --> 00:39:47,360 New York versus Minorca. 900 00:39:47,360 --> 00:39:49,120 Had it been explained correctly, 901 00:39:49,120 --> 00:39:51,480 because that's where the designer came from, 902 00:39:51,480 --> 00:39:53,040 that was her inspiration... 903 00:39:53,040 --> 00:39:55,400 But nobody, who didn't know the designer, could possibly 904 00:39:55,400 --> 00:39:57,880 - have guessed that that's what it represented. - Yeah. 905 00:39:57,880 --> 00:40:00,800 - I think we took it a little bit too abstract. - Yeah. Yeah. 906 00:40:00,800 --> 00:40:02,800 I mean, you might not win the task, 907 00:40:02,800 --> 00:40:04,640 but you might win the Turner Prize. 908 00:40:04,640 --> 00:40:06,800 Next, you had the personal shopping. 909 00:40:06,800 --> 00:40:08,440 That was me and Karthik on the second... 910 00:40:08,440 --> 00:40:09,840 - So just the two of you? - Yeah. - Yeah. 911 00:40:09,840 --> 00:40:11,960 The night before, I called both of the clients, 912 00:40:11,960 --> 00:40:15,080 gleaned a lot of information from them, budgets, etc. And... 913 00:40:15,080 --> 00:40:16,920 - You did get the budget? - Yeah, I got the budgets. 914 00:40:16,920 --> 00:40:20,000 - So you knew what they had to spend. - Yeah, dress sizes, shoe sizes. 915 00:40:20,000 --> 00:40:21,960 I brought in various different accessories, 916 00:40:21,960 --> 00:40:23,840 really, really connected with her by the end. 917 00:40:23,840 --> 00:40:25,960 And eventually, she spent over double her budget. 918 00:40:25,960 --> 00:40:29,240 So it's quite good salesmanship, if you like, there, because... 919 00:40:29,240 --> 00:40:32,520 She nearly bought a £1,000 clutch bag as well, Lord Sugar. 920 00:40:32,520 --> 00:40:34,560 She nearly did. It's one I picked out for her, but... 921 00:40:34,560 --> 00:40:36,080 I nearly won the Lottery once. 922 00:40:37,200 --> 00:40:38,240 Yeah. 923 00:40:38,240 --> 00:40:41,080 OK, so, I think we need to get on to look at the money, now. 924 00:40:41,080 --> 00:40:42,480 Because that's going to tell all. 925 00:40:43,720 --> 00:40:46,240 Claude, if you wouldn't mind telling me... 926 00:40:47,200 --> 00:40:50,560 The personal shopping achieved a net 927 00:40:50,560 --> 00:40:52,600 £1,205. 928 00:40:52,600 --> 00:40:54,440 The department sales, 929 00:40:54,440 --> 00:40:59,120 they sold £3,172.99, 930 00:40:59,120 --> 00:41:05,760 making total sales of £4377.99. 931 00:41:05,760 --> 00:41:07,000 OK. 932 00:41:07,000 --> 00:41:09,800 And Karren, same thing, then, please. 933 00:41:09,800 --> 00:41:12,960 Titans' personal shopping sales, 934 00:41:12,960 --> 00:41:16,520 £1264.38. 935 00:41:16,520 --> 00:41:19,200 The scarf department sales, 936 00:41:19,200 --> 00:41:22,120 £3,995. 937 00:41:22,120 --> 00:41:27,600 Making a total of £5,259.38. 938 00:41:27,600 --> 00:41:30,680 Well, there you are. Well done. 939 00:41:30,680 --> 00:41:35,440 Now. You spent your time in a traditional English store. 940 00:41:35,440 --> 00:41:39,440 And so I'm going to send you to a traditional English country house, 941 00:41:39,440 --> 00:41:41,200 and you're going to be playing croquet 942 00:41:41,200 --> 00:41:43,200 and enjoying drinks on the lawn. 943 00:41:43,200 --> 00:41:45,560 Off you go, and I'll see you back on the next task. 944 00:41:50,080 --> 00:41:51,320 Yes! 945 00:41:52,880 --> 00:41:54,480 Oh, brilliant! 946 00:41:56,400 --> 00:41:58,720 4,400... 947 00:41:58,720 --> 00:42:00,680 plays 5,200... 948 00:42:02,240 --> 00:42:03,800 Maybe one bag. 949 00:42:03,800 --> 00:42:05,880 But that's how it is in business. 950 00:42:05,880 --> 00:42:08,360 And that's how this process is. 951 00:42:08,360 --> 00:42:09,640 Off you go. 952 00:42:19,960 --> 00:42:21,920 Pressure's on! 953 00:42:23,720 --> 00:42:24,880 ALL: Hooray! 954 00:42:24,880 --> 00:42:27,240 No-one's here to make friends, I'm not here to make friends. 955 00:42:27,240 --> 00:42:28,800 I think there's still a couple of weeks 956 00:42:28,800 --> 00:42:31,280 until things get really, really competitive. At the moment, 957 00:42:31,280 --> 00:42:33,840 it's just shaking the feathers, getting rid of the dead wood. 958 00:42:35,440 --> 00:42:37,280 I feel very regal doing this. 959 00:42:37,280 --> 00:42:38,680 And slightly glamorous. 960 00:42:39,960 --> 00:42:41,040 - Wahey! - Yes! 961 00:42:41,040 --> 00:42:43,520 I do feel like I was undervalued at the beginning of the task, 962 00:42:43,520 --> 00:42:46,880 and I wish I could have been given the opportunity to bring more. 963 00:42:46,880 --> 00:42:48,960 We still won, but we could have won bigger. 964 00:42:48,960 --> 00:42:50,680 Come on! 965 00:42:50,680 --> 00:42:51,920 ALL: Yes! 966 00:42:51,920 --> 00:42:53,960 Everyone's so competitive today, it's insane. 967 00:42:55,120 --> 00:42:57,280 There's no competition if you're already winning! 968 00:42:57,280 --> 00:42:59,160 I know I can beat everyone in this competition. 969 00:42:59,160 --> 00:43:00,720 Every week, I want a triple firing, 970 00:43:00,720 --> 00:43:02,400 because it just makes my life easier. 971 00:43:02,400 --> 00:43:03,840 One team, one dream! 972 00:43:03,840 --> 00:43:05,280 Dream team! 973 00:43:12,120 --> 00:43:14,600 The other team obviously did have somebody in their window, 974 00:43:14,600 --> 00:43:16,760 and they did...that did translate into a sale. 975 00:43:16,760 --> 00:43:18,520 Maybe in hindsight, 976 00:43:18,520 --> 00:43:21,400 would it have driven one more sale? 977 00:43:21,400 --> 00:43:23,920 It wasn't worth our while taking her off the shop floor 978 00:43:23,920 --> 00:43:26,400 and wasting so much time getting her in... 979 00:43:26,400 --> 00:43:30,200 Grainne made one of the key mistakes about the window display. 980 00:43:30,200 --> 00:43:31,800 That affected our footfall, 981 00:43:31,800 --> 00:43:34,360 and ultimately, we lost on one bag sale. 982 00:43:34,360 --> 00:43:37,520 The decision of the handbag section, of what we chose, 983 00:43:37,520 --> 00:43:39,560 could have been the failure. 984 00:43:39,560 --> 00:43:41,920 I mean, just to defend myself, I'd say that, you know, 985 00:43:41,920 --> 00:43:44,520 obviously I helped a lot, tried to support you on day one 986 00:43:44,520 --> 00:43:46,600 with my knowledge and expertise in that area. 987 00:43:46,600 --> 00:43:49,160 Whilst he's jumping on the bandwagon about what he contributed, 988 00:43:49,160 --> 00:43:51,440 I was the one who actually said, "Let's go for scarves," 989 00:43:51,440 --> 00:43:54,040 and he was one of the people that said, "Let's go for the handbags." 990 00:43:54,040 --> 00:43:56,280 You didn't say scarves, and it was the logical decision. 991 00:43:56,280 --> 00:43:58,280 I nearly managed a £1,000 bag sale. 992 00:43:58,280 --> 00:44:01,280 If maybe you had that faith, said, "OK, maybe Karthik will sell," 993 00:44:01,280 --> 00:44:03,480 imagine my productivity if I was on the shop floor. 994 00:44:03,480 --> 00:44:05,720 The way he presents himself and how he sells, you know, 995 00:44:05,720 --> 00:44:06,960 he's quite loud and abrupt. 996 00:44:06,960 --> 00:44:08,640 I put the people in the right places. 997 00:44:08,640 --> 00:44:11,400 I was organised, I sold the most, I kept the team together. 998 00:44:11,400 --> 00:44:14,000 You know, I thought I done really, really well as project manager. 999 00:44:26,080 --> 00:44:28,240 Could you send the candidates in, please? 1000 00:44:43,960 --> 00:44:47,720 So, Grainne, you actually worked in Liberty. 1001 00:44:47,720 --> 00:44:50,240 Do you not feel that the choice of handbags 1002 00:44:50,240 --> 00:44:52,400 was more of a risky strategy? 1003 00:44:52,400 --> 00:44:55,200 I think we went with the handbags because of the pricing range. 1004 00:44:55,200 --> 00:44:58,280 And with Mukai's experience as well, with handbags, 1005 00:44:58,280 --> 00:44:59,920 we thought we could combine them all. 1006 00:44:59,920 --> 00:45:02,240 I voted for scarves, and then we had a discussion 1007 00:45:02,240 --> 00:45:04,320 about the experience on the team. 1008 00:45:04,320 --> 00:45:06,960 - You're talking about Mukai. - Yeah. Um, he was...really confident. 1009 00:45:06,960 --> 00:45:09,720 I mean, what is this experience... You're not exactly Louis Vuitton, 1010 00:45:09,720 --> 00:45:11,120 - are you? I mean, what... - I'm not... 1011 00:45:11,120 --> 00:45:13,200 What is this big experience you're supposed to have? 1012 00:45:13,200 --> 00:45:15,480 I'm not a genius, but in terms of... 1013 00:45:15,480 --> 00:45:17,720 I know products in the handbag category. 1014 00:45:17,720 --> 00:45:20,600 We did take a conscious decision together. 1015 00:45:20,600 --> 00:45:23,160 Your personal preference was to go for handbags. 1016 00:45:24,960 --> 00:45:26,800 To use my knowledge. 1017 00:45:26,800 --> 00:45:29,480 I mean, I don't have knowledge...so much knowledge of scarves. 1018 00:45:29,480 --> 00:45:34,200 I was aware that scarves was a key selling point of the brand and I... 1019 00:45:34,200 --> 00:45:36,400 That's what the brand is actually known for, 1020 00:45:36,400 --> 00:45:39,560 and I did say that most people are going to come here for the scarves. 1021 00:45:39,560 --> 00:45:41,040 It just was a logical statement. 1022 00:45:41,040 --> 00:45:43,040 All the more strange you didn't go for scarves. 1023 00:45:43,040 --> 00:45:44,200 Exactly. 1024 00:45:44,200 --> 00:45:46,520 The other issue is this window display. 1025 00:45:46,520 --> 00:45:52,000 The store managers explained that you get 30 to 40% more footfall 1026 00:45:52,000 --> 00:45:54,240 if someone stands in the window. 1027 00:45:54,240 --> 00:45:56,600 Which is exactly what Jessica did. 1028 00:45:56,600 --> 00:45:58,080 Why didn't we do that? 1029 00:45:58,080 --> 00:46:00,400 We were going to look into getting Rebecca into the window, 1030 00:46:00,400 --> 00:46:03,520 but by the time lunch and all was over, 1031 00:46:03,520 --> 00:46:05,560 she was selling and she was approachable, 1032 00:46:05,560 --> 00:46:07,160 and so I thought it best... 1033 00:46:07,160 --> 00:46:08,840 Well, you could have gone in the window. 1034 00:46:08,840 --> 00:46:10,360 Anybody could have gone in the window. 1035 00:46:10,360 --> 00:46:13,000 And that would have at least then brought people in. 1036 00:46:13,000 --> 00:46:15,960 The other aspect of it was the personal shopping side of things. 1037 00:46:15,960 --> 00:46:19,160 Karthik, I heard you was replicating Basil Fawlty, 1038 00:46:19,160 --> 00:46:20,600 from what I heard? 1039 00:46:20,600 --> 00:46:23,440 Grovelling, virtually on the floor. Yeah. 1040 00:46:23,440 --> 00:46:26,040 More like Manuel, in the end, I think, yeah? 1041 00:46:26,040 --> 00:46:29,240 My assigned job for the second day was to be the runner. 1042 00:46:29,240 --> 00:46:30,840 - The runner? - The runner. 1043 00:46:30,840 --> 00:46:32,400 I felt like... 1044 00:46:32,400 --> 00:46:35,400 Because I've seen Karthik's selling techniques before, 1045 00:46:35,400 --> 00:46:37,520 I thought he might be a little bit... 1046 00:46:37,520 --> 00:46:39,920 forward and pushy on the shop floor, and loud. 1047 00:46:39,920 --> 00:46:42,480 If I had been put on the shop floor, I would have probably sold, 1048 00:46:42,480 --> 00:46:45,320 at worst, maybe the same amount as the others. But if some... 1049 00:46:45,320 --> 00:46:48,320 One of these had actually been with Frances, 1050 00:46:48,320 --> 00:46:50,520 then she would have had a second opinion on fashion. 1051 00:46:50,520 --> 00:46:52,880 I'm no good at picking clothes for 16 to 18-year-old girls. 1052 00:46:52,880 --> 00:46:54,760 In terms of you being upstairs, 1053 00:46:54,760 --> 00:46:57,440 it was because of your selling. And... 1054 00:46:57,440 --> 00:46:59,760 - I mean, I nearly sold a £1,000 bag. - I know, but you nearly... 1055 00:46:59,760 --> 00:47:02,000 - If I'd been on the floor, who knows... - I know, but this... 1056 00:47:02,000 --> 00:47:04,720 - ..how much more my productivity...? - I know, but I wasn't taking a risk 1057 00:47:04,720 --> 00:47:06,720 of you being on the shop floor and being too pushy. 1058 00:47:06,720 --> 00:47:08,920 So you're saying that she should have had another, 1059 00:47:08,920 --> 00:47:11,040 - a female assistant? - Female, or, you know, 1060 00:47:11,040 --> 00:47:14,200 maybe even Mukai or Paul, they're very good with fashion. So... 1061 00:47:14,200 --> 00:47:16,640 I did put myself forward to be in the personal shopping... 1062 00:47:16,640 --> 00:47:19,040 But you did also say that you are a master in handbags, 1063 00:47:19,040 --> 00:47:21,280 so why would I put you in shopping when you're claiming 1064 00:47:21,280 --> 00:47:23,000 you have so much knowledge in handbags? 1065 00:47:23,000 --> 00:47:25,200 Because I can do fashion, I've worked in fashion for... 1066 00:47:25,200 --> 00:47:27,480 I know, but you've based it on you being in handbags, 1067 00:47:27,480 --> 00:47:29,280 and this is why we went for handbags, so... 1068 00:47:29,280 --> 00:47:32,560 Please don't shift the decision of going on handbags just on me. 1069 00:47:32,560 --> 00:47:34,720 - I gave you the knowledge... - I know, I'm just saying... 1070 00:47:34,720 --> 00:47:36,840 - ..the fact that I do have experience in this.. - Mukai. 1071 00:47:36,840 --> 00:47:39,840 ..saying, "This is the choice, this is why I'd go for handbags." 1072 00:47:39,840 --> 00:47:42,680 From my perspective, if I was going to call this myself, 1073 00:47:42,680 --> 00:47:44,760 I would look to the people that didn't sell the most. 1074 00:47:44,760 --> 00:47:48,600 - If it was down to sales, then you're talking about Rebecca. - Yep. 1075 00:47:48,600 --> 00:47:52,040 I sold two bags, but I obviously engaged with a lot of clients. 1076 00:47:52,040 --> 00:47:54,560 The two I engaged with did buy... 1077 00:47:54,560 --> 00:47:57,440 According to your CV, you spent four years 1078 00:47:57,440 --> 00:48:00,600 in the retail fashion industry, selling... 1079 00:48:00,600 --> 00:48:02,760 - bras, for example. - Yeah, so I... 1080 00:48:02,760 --> 00:48:04,880 Did you give much support to this task? 1081 00:48:04,880 --> 00:48:07,440 In terms of sales, I didn't want to do a hard sell, 1082 00:48:07,440 --> 00:48:10,120 so I was talking to the customers, I was engaging with them. 1083 00:48:10,120 --> 00:48:12,920 - I did make two sales... - It is a shop, it's not a museum. 1084 00:48:12,920 --> 00:48:14,200 - You know. I mean... - No, I know. 1085 00:48:14,200 --> 00:48:16,640 You're not standing there watching people observe things, 1086 00:48:16,640 --> 00:48:18,520 you can apply a little bit of sales pressure. 1087 00:48:18,520 --> 00:48:21,320 Yeah, I did. But it's a longer buying process to buy a bag. 1088 00:48:21,320 --> 00:48:23,760 People bought very expensive scarves. 1089 00:48:23,760 --> 00:48:27,360 So the decision process, you know, is virtually the same. 1090 00:48:28,680 --> 00:48:29,760 OK. 1091 00:48:29,760 --> 00:48:31,840 Grainne, I want to know which two people 1092 00:48:31,840 --> 00:48:35,160 you're bringing back into this boardroom with you. 1093 00:48:35,160 --> 00:48:37,400 I think in terms of the window, 1094 00:48:37,400 --> 00:48:39,480 we're going to have to do Mukai and... 1095 00:48:39,480 --> 00:48:42,800 I helped you throughout the two days. I was there to support you. 1096 00:48:42,800 --> 00:48:45,480 But if you want to bring me in, that's fine. Absolutely. 1097 00:48:45,480 --> 00:48:48,480 ..and Karthik. I just didn't know where to place you. 1098 00:48:48,480 --> 00:48:51,720 Are you bringing me in because I did what you told me to do? 1099 00:48:51,720 --> 00:48:55,480 No, I just... I just find it difficult to place you in... 1100 00:48:55,480 --> 00:48:57,520 But I did give you my suggestion. 1101 00:48:57,520 --> 00:48:59,920 - Shall we debate this afterwards? - OK. 1102 00:48:59,920 --> 00:49:05,000 You're saying that you want to bring Karthik back in, and Mukai? 1103 00:49:05,000 --> 00:49:06,360 Is that what you're saying? 1104 00:49:08,000 --> 00:49:09,320 Um... 1105 00:49:09,320 --> 00:49:10,680 Actually, can I change it? 1106 00:49:10,680 --> 00:49:12,600 - Well, it's up to you, I mean... - Sorry, Rebecca. 1107 00:49:12,600 --> 00:49:15,080 Just cos it's the lowest sales, and it was a sales task. 1108 00:49:15,080 --> 00:49:16,600 I'm going to take Rebecca and... 1109 00:49:17,600 --> 00:49:20,040 - ..Karthik. - That's your final decision, is it? 1110 00:49:21,160 --> 00:49:22,680 I'm sorry. Um... 1111 00:49:24,760 --> 00:49:26,920 This is so difficult. I'm changing it again, 1112 00:49:26,920 --> 00:49:28,880 and it's Mukai and Karthik. 1113 00:49:28,880 --> 00:49:30,560 This is ridiculous. 1114 00:49:30,560 --> 00:49:31,920 Right. OK. 1115 00:49:33,400 --> 00:49:35,960 The other people, go back to the house. 1116 00:49:41,320 --> 00:49:44,000 I'm going to have a chat with Claude and Karren, 1117 00:49:44,000 --> 00:49:45,360 and I'll call you back in shortly. 1118 00:49:45,360 --> 00:49:47,160 One of you will be fired. 1119 00:49:57,640 --> 00:50:00,400 Well, Grainne... She's got a lot to answer to. 1120 00:50:00,400 --> 00:50:02,960 The big mistake, in my opinion, is the handbags. 1121 00:50:02,960 --> 00:50:06,880 Not recognising that the main footfall was where scarves were. 1122 00:50:06,880 --> 00:50:08,200 Absolutely. 1123 00:50:09,400 --> 00:50:11,800 Karthik was trying his best 1124 00:50:11,800 --> 00:50:14,120 to not be volatile any longer. 1125 00:50:14,120 --> 00:50:18,000 But then again, I've often said a leopard might not change his spots. 1126 00:50:20,040 --> 00:50:21,440 And then we've got Mukai. 1127 00:50:21,440 --> 00:50:24,640 I think he just hasn't shown a real commercial acumen. 1128 00:50:24,640 --> 00:50:26,520 He does act like a consultant. 1129 00:50:26,520 --> 00:50:29,040 And actually doesn't put anything into practice. 1130 00:50:30,560 --> 00:50:32,760 Could you send the three of them in, please? 1131 00:50:44,240 --> 00:50:47,600 Mukai, in three tasks you was in the final three in the boardroom. 1132 00:50:47,600 --> 00:50:49,600 Is there a reason for this? 1133 00:50:49,600 --> 00:50:51,800 I can only say that it's totally unfair 1134 00:50:51,800 --> 00:50:53,680 that I've been brought in today. 1135 00:50:53,680 --> 00:50:57,760 Grainne had me by her side all the way throughout the two-day task, 1136 00:50:57,760 --> 00:51:00,760 to give her the information that I could provide 1137 00:51:00,760 --> 00:51:03,240 using my understanding of the industry. 1138 00:51:03,240 --> 00:51:06,640 But it was the fact that he gave us full confidence round that table 1139 00:51:06,640 --> 00:51:08,240 that he was a bag expert... 1140 00:51:08,240 --> 00:51:11,120 I gave my expertise advice. 1141 00:51:11,120 --> 00:51:13,920 However, it's a decision to be made by the PM, 1142 00:51:13,920 --> 00:51:16,800 whether we go for quantity, ie scarves, 1143 00:51:16,800 --> 00:51:20,200 or whether we go for high-ticket price point per individual item... 1144 00:51:20,200 --> 00:51:22,000 So, Karthik, you listening to this? 1145 00:51:22,000 --> 00:51:23,880 Was you locked away in the cupboard somewhere 1146 00:51:23,880 --> 00:51:25,040 when all this was going on? 1147 00:51:25,040 --> 00:51:27,560 The people that went to see the scarves said, "We like scarves." 1148 00:51:27,560 --> 00:51:29,960 People that went to see the handbags, they wanted handbags. 1149 00:51:29,960 --> 00:51:32,160 At that point, it was a question of, "OK, who decides?" 1150 00:51:32,160 --> 00:51:33,480 So we have Mr Handbag over there, 1151 00:51:33,480 --> 00:51:35,640 we have somebody who's worked at Liberty over here. 1152 00:51:35,640 --> 00:51:38,760 So I said, "Fine. You are the subject-matter experts. You take the call." 1153 00:51:38,760 --> 00:51:41,800 - And they took the call to go with handbags. - Lord Sugar, if I may. 1154 00:51:41,800 --> 00:51:44,640 In terms of the department, it was very, very close 1155 00:51:44,640 --> 00:51:46,840 in terms of the sales of the two departments. 1156 00:51:46,840 --> 00:51:49,520 We lost it by the value of one bag, essentially. 1157 00:51:49,520 --> 00:51:52,160 I stand by the recommendations that I gave 1158 00:51:52,160 --> 00:51:55,120 in terms of the pros and cons of the department. 1159 00:51:55,120 --> 00:51:57,440 Mukai, what I don't think you appreciate, really, 1160 00:51:57,440 --> 00:51:59,240 is the influence you had on the group. 1161 00:51:59,240 --> 00:52:02,400 You said, "My personal choice is bags," 1162 00:52:02,400 --> 00:52:05,120 and that, I think, led them down that track. 1163 00:52:05,120 --> 00:52:06,720 I... I agree on your point, Claude... 1164 00:52:06,720 --> 00:52:08,520 You were saying you're a bag expert. 1165 00:52:08,520 --> 00:52:10,600 When you were on the shop floor, you sold one bag. 1166 00:52:10,600 --> 00:52:14,400 The shop window seemed to have your hallmark on it, also. 1167 00:52:14,400 --> 00:52:15,880 On the second day, 1168 00:52:15,880 --> 00:52:17,720 I pestered her to the point where she said, 1169 00:52:17,720 --> 00:52:19,240 "Stop talking about the window," 1170 00:52:19,240 --> 00:52:21,720 saying, "Why do we not have somebody in the window?" 1171 00:52:21,720 --> 00:52:24,560 And this was multiple, throughout the second day, I said... 1172 00:52:24,560 --> 00:52:26,200 I know what he's saying about the window. 1173 00:52:26,200 --> 00:52:28,640 He did make it very, very clear to me that 1174 00:52:28,640 --> 00:52:32,360 he was also very experienced in visual merchandising for windows. 1175 00:52:32,360 --> 00:52:33,920 So with his... With his expertise... 1176 00:52:33,920 --> 00:52:35,800 I've never worked as a visual merchandiser. 1177 00:52:35,800 --> 00:52:37,720 You told me, you did say that you were... 1178 00:52:37,720 --> 00:52:39,680 You were experienced in merchandising windows. 1179 00:52:39,680 --> 00:52:42,520 So with your experience in handbags and visual merchandising 1180 00:52:42,520 --> 00:52:45,120 in the window, I thought you knew what you were talking about, 1181 00:52:45,120 --> 00:52:46,480 so I did take a lot of advice. 1182 00:52:46,480 --> 00:52:47,960 A lot of mistakes were made, 1183 00:52:47,960 --> 00:52:50,480 but the biggest one was resource allocation. She allocated... 1184 00:52:50,480 --> 00:52:52,080 That's cos you're a loose cannon, we... 1185 00:52:52,080 --> 00:52:53,320 This is just my humble opinion. 1186 00:52:53,320 --> 00:52:55,880 If I had been on the sales floor, and I've shown that I can deal with 1187 00:52:55,880 --> 00:52:58,400 regular Liberty clients very nicely, they gave good feedback. 1188 00:52:58,400 --> 00:53:00,400 The lady left and she gave me hugs and kisses and... 1189 00:53:00,400 --> 00:53:02,840 - I just didn't think... - And the family loved me as well. 1190 00:53:02,840 --> 00:53:05,400 The family didn't love you. They didn't buy anything, did they? 1191 00:53:05,400 --> 00:53:06,600 They didn't buy stuff because 1192 00:53:06,600 --> 00:53:08,440 we were not able to show them what they wanted. 1193 00:53:08,440 --> 00:53:11,120 You say that you admit that you struggle working with people 1194 00:53:11,120 --> 00:53:13,320 that think differently to you. 1195 00:53:13,320 --> 00:53:16,120 Especially if they are in a position of power above me. 1196 00:53:16,120 --> 00:53:17,200 So, in other words, 1197 00:53:17,200 --> 00:53:19,640 if I give a suggestion and the team leader doesn't accept it... 1198 00:53:19,640 --> 00:53:21,080 But it's not that, Karthik, it's... 1199 00:53:21,080 --> 00:53:24,480 Everyone on each team that you're on are trying to calm you down. 1200 00:53:24,480 --> 00:53:27,920 So this is why I took the decision of not putting you on a high-end department store... 1201 00:53:27,920 --> 00:53:30,720 But the risk is greater, because I'm speaking to a regular customer... 1202 00:53:30,720 --> 00:53:33,240 - I'm not... I wasn't taking a risk... - You've taken a greater risk 1203 00:53:33,240 --> 00:53:35,120 by putting me with somebody who's a regular... 1204 00:53:35,120 --> 00:53:38,040 Well, I wasn't taking a risk for you to blow up and go nuts on 1205 00:53:38,040 --> 00:53:40,840 - the shop floor. - What?! - This is... I'm just saying your personality... 1206 00:53:40,840 --> 00:53:42,200 Did we not have a team chat? 1207 00:53:42,200 --> 00:53:44,280 Did I not put up a good show in the end anyway? 1208 00:53:44,280 --> 00:53:46,480 Wouldn't it have been better to put me on the shop floor? 1209 00:53:46,480 --> 00:53:49,920 Lord Sugar, I am a strong woman, I'm very confident. 1210 00:53:49,920 --> 00:53:53,400 I lead my team as best I could, and put them in the right positions. 1211 00:53:53,400 --> 00:53:55,000 - Karthik. - Yes, sir? 1212 00:53:55,000 --> 00:53:57,120 Why are you worthy to be in this process, still? 1213 00:53:57,120 --> 00:53:59,000 I mean, this process is designed to test... 1214 00:53:59,000 --> 00:54:02,240 And can we keep it so that we can get away tonight by ten o'clock? 1215 00:54:02,240 --> 00:54:05,200 OK, so, this process tests candidates in a variety of skills. 1216 00:54:05,200 --> 00:54:07,640 You see, I'm like water. You put water in a cup, it becomes a cup. 1217 00:54:07,640 --> 00:54:09,520 You put water in a bottle, it becomes a bottle. 1218 00:54:09,520 --> 00:54:12,360 My point is, I'm flexible, I'm, you know, I'm lean, I'm... 1219 00:54:12,360 --> 00:54:15,680 - Can you just tell me, in simple terms...? - OK. 1220 00:54:15,680 --> 00:54:18,360 I don't think I have had an opportunity to show you my... 1221 00:54:18,360 --> 00:54:19,600 My leadership skills. 1222 00:54:19,600 --> 00:54:21,760 And if you see me in a leadership position, 1223 00:54:21,760 --> 00:54:23,880 then you will see how the strategy comes out. 1224 00:54:23,880 --> 00:54:27,040 Because then I will be in a position where the team will listen to me. 1225 00:54:27,040 --> 00:54:29,680 Lord Sugar, I sincerely do not believe 1226 00:54:29,680 --> 00:54:32,120 I belong in this boardroom on this task. 1227 00:54:32,120 --> 00:54:35,560 I have started three companies myself in the past, 1228 00:54:35,560 --> 00:54:39,320 I have entrepreneurial spirit, and I believe that I have the motivation 1229 00:54:39,320 --> 00:54:43,920 and the strength to really kind of do some really good business. 1230 00:54:43,920 --> 00:54:48,200 OK. I've got to make a decision, it's a difficult decision to make. 1231 00:54:48,200 --> 00:54:50,840 And I have to judge this not only on this task, 1232 00:54:50,840 --> 00:54:53,240 but by some of the past performance. 1233 00:54:55,040 --> 00:54:58,880 Grainne, in this particular task, you were the project manager. 1234 00:54:58,880 --> 00:55:02,960 You put yourself forward as somebody that knows about retail. 1235 00:55:02,960 --> 00:55:05,280 The big mistake was that you went with these handbags, 1236 00:55:05,280 --> 00:55:07,280 and you was influenced by other people. 1237 00:55:08,680 --> 00:55:13,840 Karthik, you, like it or not, were shoved into a corner. 1238 00:55:13,840 --> 00:55:16,080 Because they don't trust you, 1239 00:55:16,080 --> 00:55:21,440 and couldn't allow the potential loose cannon in the store. 1240 00:55:21,440 --> 00:55:24,680 Mukai, you're well-travelled, you've been around the world, 1241 00:55:24,680 --> 00:55:26,600 you've lived in six continents. 1242 00:55:26,600 --> 00:55:30,520 I feel, when you talk to me, it's as if I'm listening to a consultant. 1243 00:55:30,520 --> 00:55:33,640 Dishing out advice but never actually doing anything themselves. 1244 00:55:38,000 --> 00:55:40,480 Karthik, you talk a good game, 1245 00:55:40,480 --> 00:55:43,400 but I don't see any end product there. 1246 00:55:43,400 --> 00:55:44,960 I mean, give me one chance to... 1247 00:55:44,960 --> 00:55:47,040 - I don't want to hear from you. - Sorry. 1248 00:55:48,120 --> 00:55:52,800 But the fault lies, here, with handbags. 1249 00:55:52,800 --> 00:55:56,320 Mukai, I do believe that you did influence Grainne, and 1250 00:55:56,320 --> 00:56:00,720 I don't think you have the potential of being my business partner. 1251 00:56:00,720 --> 00:56:01,920 Mukai, 1252 00:56:01,920 --> 00:56:03,000 you're fired. 1253 00:56:12,440 --> 00:56:14,400 I think you've got potential, Grainne, 1254 00:56:14,400 --> 00:56:17,240 and that's why you're going to remain in this process. 1255 00:56:17,240 --> 00:56:18,280 Thank you. 1256 00:56:18,280 --> 00:56:19,760 Karthik... 1257 00:56:22,280 --> 00:56:24,640 Let me make it very, very clear to you now 1258 00:56:24,640 --> 00:56:26,640 that I have my eyes on you. OK? 1259 00:56:26,640 --> 00:56:28,640 - Yes, sir. - Off you go back to the house. 1260 00:56:31,640 --> 00:56:32,800 Sorry, dude. 1261 00:56:34,400 --> 00:56:35,600 Sorry, man. 1262 00:56:46,760 --> 00:56:49,440 I think Lord Sugar made a mistake in firing me. 1263 00:56:49,440 --> 00:56:52,840 The failure of this task has to lie with the project manager. 1264 00:56:52,840 --> 00:56:55,040 I didn't feel I put a foot wrong, but ultimately, 1265 00:56:55,040 --> 00:56:56,240 it was Lord Sugar's decision. 1266 00:56:57,600 --> 00:56:59,760 Mukai can't dodge it too many times, right? 1267 00:56:59,760 --> 00:57:01,160 I mean, he's had a couple of lives. 1268 00:57:01,160 --> 00:57:03,040 He's been an unsuccessful PM, 1269 00:57:03,040 --> 00:57:06,160 he's been an unsuccessful sub-team leader, 1270 00:57:06,160 --> 00:57:07,720 and he's little bit arrogant. 1271 00:57:09,360 --> 00:57:12,400 So it's definitely Mukai who's gone, I reckon, or Karthik. 1272 00:57:12,400 --> 00:57:15,040 - Or Karthik. - Could be both. Double firing. 1273 00:57:19,320 --> 00:57:20,960 Fantastic! 1274 00:57:20,960 --> 00:57:22,440 Well done. 1275 00:57:23,360 --> 00:57:26,680 Personally, I want to say, that was intense. 1276 00:57:26,680 --> 00:57:29,120 - Who did you guys think was coming back? - You two. 1277 00:57:29,120 --> 00:57:32,680 Well, by the end of it, he said I'm staying because I have potential. 1278 00:57:32,680 --> 00:57:35,200 So, you know, it's really, really hotting up now. 1279 00:57:37,920 --> 00:57:41,200 Now...13 candidates remain. 1280 00:57:42,440 --> 00:57:47,560 The search for Lord Sugar's business partner continues. 1281 00:57:48,720 --> 00:57:49,760 Next time... 1282 00:57:49,760 --> 00:57:52,680 I want you to launch a crowdfunding campaign. 1283 00:57:52,680 --> 00:57:54,400 Pedalling bike products... 1284 00:57:54,400 --> 00:57:55,560 ♪ Oh, no! ♪ 1285 00:57:55,560 --> 00:57:57,480 - ..and seeking publicity... - Let's go. 1286 00:57:57,480 --> 00:57:59,600 ♪ Pledge right now! ♪ 1287 00:58:01,040 --> 00:58:03,640 - Coming in, coming in, coming in. - ..punctures team spirit. 1288 00:58:03,640 --> 00:58:05,640 I'm not having this conversation. 1289 00:58:05,640 --> 00:58:07,960 One second, one second, just cut it at the end there. 1290 00:58:07,960 --> 00:58:09,320 And in the boardroom... 1291 00:58:09,320 --> 00:58:12,920 You so-called bunch of intelligent people have left me speechless. 1292 00:58:12,920 --> 00:58:14,760 ..the wheels come off. 1293 00:58:14,760 --> 00:58:17,360 Frankly, you created all the buzz of a dead bee. 1294 00:58:17,360 --> 00:58:18,680 You're fired.